AltiContact Manager Administration Manual
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Getting Around ACM
Administrator
AltiContact Manager Administrator
This section describes how to configure and administer the AltiWare
system using the AltiContact Manager application software.
The AltiContact Manager, or ACM, Administrator allows you to configure
sophisticated switching and messaging functions using windows that guide
you through the configuration steps for each feature.
ACM Administrator can be used at the AltiContact Manager system or on
any other system on the LAN for remote maintenance. On a remote
Windows NT or Windows 2000 client system on the LAN, ACM
Administrator allows control of one or more AltiContact Manager systems.
System Data Management, and Stop Switching Service cannot be
performed over the LAN.
Instructions for installing ACM Administrator are described in “Installing
ACM Administrator on Remote Systems” on page 3-45.
Logging in for the First Time
To access AltiContact Manager functions to configure and administer the
AltiContact Manager system, you must first log in as an administrator. The
first time you log in, use the system default password, “22222.”
Important:
To ensure system security, change the system password as
soon as possible. See “Changing the Password” on page 4-11.
Summary of Contents for AltiContact Manager Version 4.6
Page 1: ...AltiContact Manager Version 4 6 Administration Manual Revised 06 2003 4413 0001 4 6...
Page 14: ...xii AltiContact Manager Administration Manual Index I 1 Readers Comment Form R 1...
Page 38: ...xxxii AltiContact Manager Administration Manual...
Page 144: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Page 202: ...Configuring the Triton T1 PRI Board 6 28 AltiContact Manager Administration Manual...
Page 224: ...Outgoing Call Blocking 7 22 AltiContact Manager Administration Manual...
Page 270: ...Setting Dialing Pattern Routing 10 12 AltiContact Manager Administration Manual...
Page 272: ...11 2 AltiContact Manager Administration Manual Example IVR Planning...
Page 290: ...Call Recording 12 8 AltiContact Manager Administration Manual...
Page 352: ...Setting Queue Management Options 14 24 AltiContact Manager Administration Manual...
Page 378: ...Queue Management 15 26 AltiContact Manager Administration Manual...
Page 384: ...Configuration 16 6 AltiContact Manager Administration Manual...
Page 438: ...21 38 AltiContact Manager Administration Manual...
Page 464: ...Changing TAPI Configuration Parameters 23 4 AltiContact Manager Administration Manual...
Page 476: ...DINA Manager 24 12 AltiContact Manager Administration Manual...
Page 544: ...RMA Form B 10 AltiContact Manager Administration Manual...
Page 556: ...G 12 AltiContact Manager Administration Manual...
Page 573: ...Index AltiContact Manager Administration Manual I 17 Index...
Page 574: ...Index I 18 AltiContact Manager Administration Manual...