Altigen AltiContact Manager Version 4.6, Administration Manual

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Overview
AltiContact Manager Administration Manual 1-25
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• Intercom
• IP Extension Log In/Log Out
AltiWare Tools
AltiWare comes with useful tools for testing, diagnosing and operating
your AltiContact Manager configuration.
• AltiDBReader - allows you to view historical data from a database,
which can be saved to a file.
• DINA (Distributed Intelligence Network Architecture) Manager -
an application that allows a system administrator to configure several
distributed systems from a single system. The tool can be run on any
server (local or remote) to an AltiContact Manager system that has a
connection for access to all the servers to be managed. DINA Manager
can support multiple versions of AltiWare and AltiContact Manager.
Also, extensions across multiple systems can be deleted.
• CT-bus Test Tool - detects one-way connection, cross talk, bad MVIP
cable, and static noise problems.
Optional Add-On Software
• AltiConsole
™
- a personal, computer-based Attendant console
connected to AltiContact Manager over a network; emulates a
standard, hardware-based Attendant console through software; has the
flexibility of adding new features through software without changing
the hardware.
• AltiView/AltiView IP Extension - a Windows-based desktop call
control and window popup application that interacts with AltiContact
Manager through AltiLink Plus and provides easy-to-use call control,
monitoring and logging capability.
• AltiAgent ™ - a workgroup user version of AltiView; in addition to
AltiView features, also provides call statistics, call wrap up with data
entries, logon/logoff with reason codes and agent ready/not ready
status.
• AltiSupervisor
™
- provides workgroup statistics, silent monitoring
and barge-in features.