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System Requirements
16-2
AltiContact Manager Administration Manual
speaker will be turned on automatically, a short ring tone is generated, the
Speaker is turned on, and the voice path is connected. If the IP phone is
busy, the caller will follow the call busy handling of the AltIGen IP Phones’
configuration.
IP Connections and Voice Quality
Voice quality can degrade when multiple IP connections use DSL; the
exact numbers will depend on your bandwidth and the number of IP
connections active at one time. If you encounter this problem, you may
need to reduce the number of IP extensions.
System Requirements
Server
•
AltiContact Manager 4.6 or higher
•
Triton VoIP board(s)—one VoIP port per simultaneous IP extension
user is required.
•
High-speed WAN connectivity to support remote users (minimum
64kbps per remote user)
•
Static IP address assigned to each extension configured for an IP
connection (recommended, but not required)
Client
•
An AltiGen-certified IP phone device (see “Clients” on page 16-4 for
details)
•
High-speed data connection to the AltiContact Manager system
(minimum 64kbps)
Configuration
You must configure AltiContact Manager and, in some cases, your client
hardware or software for using IP extensions.
Summary of Contents for AltiContact Manager Version 4.6
Page 1: ...AltiContact Manager Version 4 6 Administration Manual Revised 06 2003 4413 0001 4 6...
Page 14: ...xii AltiContact Manager Administration Manual Index I 1 Readers Comment Form R 1...
Page 38: ...xxxii AltiContact Manager Administration Manual...
Page 144: ...Stopping the AltiGen Switching Service 4 12 AltiContact Manager Administration Manual...
Page 202: ...Configuring the Triton T1 PRI Board 6 28 AltiContact Manager Administration Manual...
Page 224: ...Outgoing Call Blocking 7 22 AltiContact Manager Administration Manual...
Page 270: ...Setting Dialing Pattern Routing 10 12 AltiContact Manager Administration Manual...
Page 272: ...11 2 AltiContact Manager Administration Manual Example IVR Planning...
Page 290: ...Call Recording 12 8 AltiContact Manager Administration Manual...
Page 352: ...Setting Queue Management Options 14 24 AltiContact Manager Administration Manual...
Page 378: ...Queue Management 15 26 AltiContact Manager Administration Manual...
Page 384: ...Configuration 16 6 AltiContact Manager Administration Manual...
Page 438: ...21 38 AltiContact Manager Administration Manual...
Page 464: ...Changing TAPI Configuration Parameters 23 4 AltiContact Manager Administration Manual...
Page 476: ...DINA Manager 24 12 AltiContact Manager Administration Manual...
Page 544: ...RMA Form B 10 AltiContact Manager Administration Manual...
Page 556: ...G 12 AltiContact Manager Administration Manual...
Page 573: ...Index AltiContact Manager Administration Manual I 17 Index...
Page 574: ...Index I 18 AltiContact Manager Administration Manual...