Altigen AltiContact Manager Version 4.6, Administration Manual

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Data and Internet Integration
AltiContact Manager Administration Manual 21-27
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For example, if you have 10GB voice mails on the AltiGen server and
are enabling Exchange Integration for all the mailboxes, it may take up
to 24 hours to initialize the Exchange Integration service.
On the other hand, if you have less than 100MB of voice mails on the
AltiGen server, the initialization will take less than 5 minutes.
• When checking the profiles using the mail icon in the control panel of
AltiContact Manager, you should see one account for each mailbox.
You will see these profiles only if you are logged on as the AltiGen
service account (e.g. AltiGen_telesystem).
Exchange Server 2000 Integration
In the example that follows, the AltiContact Manager system is called
ALTIWARE4_1 and the Exchange Server is called GOLDMINE. Both
systems belong to the NT domain called HAPPINESS.
Important:
The Windows 2000 server must be the Primary Domain
Controller.
Prerequisites
Two Windows servers:
• One Windows NT server with the AltiContact Manager software
• One Windows 2000 server with Exchange Server 2000 software
Important:
When you install the Exchange Server, you must log in as the
Domain Administrator, NOT the Local Administrator.
Also note that the Windows 2000 server must be the Primary
Domain Controller.
AltiContact Manager System Prerequisites
• Windows NT 4.0
• AltiContact Manager software version 4.6 or higher
• The AltiContact Manager system and the Exchange server system
must belong to the same NT domain.
• AltiGen Services should be started with the user account
<Domainname>\AltiGen_<AltiContactManagerSystemName>.
For example, HAPPINESS\AltiGen_ALTIWARE4_1.