Altigen AltiContact Manager Version 4.6, Administration Manual

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Board Configuration
AltiContact Manager Administration Manual 6-11
6.
B
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Configur
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protocol for real-time applications used to transport packetized voice
packets over the IP network.
5. Check the AltiContact Manager IP Dialing Table for Dialed Digits
Length. Refer to “Defining the IP Dialing Table” on page 9-2.
6. Check if Called Extension is a Workgroup or has Multiple Call
Waiting Enabled. When the called party is a workgroup pilot number
or has Multiple Call Waiting enabled, the caller is placed on hold and
hears ringback or music.
IP Trunk Does Not Appear in Trunk View
When an IP trunk doesn’t appear in the Trunk View, there are two possible
causes:
1. Device Driver is Not Running - check the device driver. Make sure
it’s installed and working properly.
Windows NT 4.0 does not support Plug and Play. Therefore, the PnP
ISA Enable Driver (PNPISA.SYS) must be installed if it is not
installed already. Refer to the Microsoft Web site for installation
instructions.
2. Triton VoIP Board is Not Installed Properly - Refer to the Quick
Installation Guide for more details on proper installation of the Triton
VoIP board.
Configuring the Triton T1/PRI Board
Through AltiContact Manager, the Triton T1/PRI board can be configured
for either digital T1 or PRI (Primary Rate Interface).
Both T1 and PRI carry 24 pulse code modulation (PCM) signals using
time-division multiplexing (TDM) at an overall rate of 1.544 Mbps. Voice
T1 provides twenty-four 64K channels with robbed bit signaling. PRI
provides twenty-three 64K channels, using one 64K channel for D channel
messaging.
The Triton T1/PRI board is used to provide voice processing resources for
AltiContact Manager, similar to the way Quantum telephony boards are
used for analog trunks and extension lines. AltiContact Manager uses DSP
engines residing on the Triton T1/PRI board to perform the voice
processing functions needed for either T1 or PRI service. Quantum and
Triton boards are connected via MVIP connectors.