Altigen AltiContact Manager Version 4.6, Administration Manual

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Board Configuration
AltiContact Manager Administration Manual 6-27
6.
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Troubleshooting—Common Symptoms
The most common problems when installing T1 or PRI services:
1. The service provider misconfigures your T1/PRI service or terminates
your service improperly.
2. T1 is installed but not turned on because there is no termination device
for a period of time.
3. T1 is turned on but channel is not in service.
AltiContact Manager provides basic troubleshooting information in the T1
Span Configuration window, described in “Triton T1 Configuration -
Triton T1/PRI Dialog Box” on page 6-17.
Several diagnostic tools are available that can help troubleshoot these
situations, such as a T1 watcher (“T-Berd”) or a multimeter. For more
information, check the Communication Technology Corp. web site at
www.commtech.com.
Pin 2=Receive Tip (INPUT)
Pin 4=Transmit Ring (OUTPUT)
Pin 5=Transmit Tip (OUTPUT)