Altigen AltiContact Manager Version 4.6, Administration Manual

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Basic Call Router
25-8 AltiContact Manager Administration Manual
Note:
If no match is found between the Call Route Request Data and the
routing rules, the call is routed according to the business rules that
check monitored workgroups for the longest available agent,
maximum service level, and minimum expected delay.
Clearing Basic Call Router History Data
To clear data from the Call Router History window:
1. In the directory where Call Router.exe resides, locate the Call
Router.csv file.
2. Open Call Router.csv and delete all contents.
3. Save and close Call Router.csv.
Show Monitor
To view real-time data on incoming trunks to workgroups, select Show
Monitor from the View menu. (If the option is grayed out, stop Call
Router.)
• The main window box displays the following workgroup fields: ID,
Agents, Longest Idle Time, Service Level, Queue and Average