Altigen AltiContact Manager Version 4.6, Administration Manual

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Setting Up Monitor Lists
13-36 AltiContact Manager Administration Manual
Restrictions and Defaults
• Monitoring is effective for physical extensions only; only physical
extensions can have monitoring rights, and only physical extensions
can be monitored. If you place a virtual extension in a Monitor List,
that extension will not show in the client user’s Change Monitor
window.
• If you add an extension (1001, for example) that belongs to
Workgroup A to the Monitor List for a member of Workgroup B, the
Workgroup B member will only be able to pick up personal calls to
1001, not workgroup calls.
• In AltiSupervisor, the user can monitor only the workgroup(s) he or
she logs in to, regardless of the monitoring rights assigned to his or her
extension in AltiAdmin.
Note:
These restrictions can be overridden by third-party applications
that make calls through AltiLink Plus.
Configuring a Monitor List
To set up a monitoring list, select the extension number to receive the
monitoring rights from the Agent/Supervisor/Extension side window list,
then click the Monitor List tab.