Altigen AltiContact Manager Version 4.6, Administration Manual

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xxx AltiContact Manager Administration Manual
Chapter 12, CallCenter Configuration, describes configuration for call
centers.
Chapter 13, Agent Configuration, describes configuration for agent
extensions.
Chapter 14, Huntgroup Configuration, describes configuration for
huntgroup functions and features.
Chapter 15, Workgroup Configuration, describes configuration for
workgroups.
Chapter 16, Setting Up IP Extensions, outlines procedures for setting up
IP extensions using AltiGen-certified clients.
Chapter 17, Alti-IP 600 Phone Configuration, describes configuration
steps for the Alti-IP 600 phone.
Chapter 18, Application Extension Configuration, describes
configuration for application extensions.
Chapter 19, System Data Management, describes backup and restore
procedures.
Chapter 20, System Report Management, describes system management
reports on summary, traffic, system log and call detail summary.
Chapter 21, Data and Internet Integration, describes setting up email,
AltiReach, Exchange integration.
Chapter 22, AltiWeb, gives procedures for installing and configuring the
AltiWeb feature, which allows internet users to talk to an extension
via VoIP and share web pages.
Chapter 23, Using TAPI, describes how to configure AltiGen’s TAPI
gateway to use off-the-shelf applications for calling contacts.
Chapter 24, Tools, gives a brief overview and general instructions for
using AltiContact Manager tools.
Chapter 25, Basic Call Router & Call Router Advanced, gives general
instructions for using Basic & Advanced CallRouter tools.
Appendix A, Call Accounting Report Formats, describes keys to the
data in CDR reports.
Appendix B, E1 R2 CAS Installation, describes configuration for E1-R2
CAS installation.