Altigen AltiContact Manager Version 4.6, Administration Manual

Page: 376 / 576

Queue Management
15-24 AltiContact Manager Administration Manual
Note:
If you choose an extension, this can be the same workgroup
extension or another workgroup.
You can use Apply to to apply the configuration to one, some, or all
workgroups.
Queue Quit Option
The queue quit feature gives a caller the option of leaving a workgroup
queue at any time by pressing #. Use the transfer to drop-down list to
select the option the caller will have:
• Voice Mail
• IVR—select the IVR number to use in the drop-down list under the
option. IVR settings are established in IVR… on the Management
menu.
• Extension—select an extension from the drop-down list.
Note:
If the forwarding extension is busy when a caller quits a queue,
the call will go to this extension’s voice mail.
• Group—select a workgroup from the drop-down list.
• Custom App—when used in conjunction with a third party
notification application, this feature enables an extension to connect to
an application that can receive the notification event; use the drop-
down list to choose the log on extension to which the third party
application is connected. Contact your local AltiGen dealer for more
information on using this feature.
• Outside Number—this option is available if it is allowed in the Other
Call Restrictions option in the Restriction window, as discussed in
“Setting Other Call Restrictions” on page 13-27. Also, see “Outcall to
Cellular or PCS Phone Numbers” on page 15-15.
If you choose Outside Number, select a trunk or route access code to
use in the small drop-down list on the left, and type in the full prefix
and phone number.
• Operator
Note:
Forwarding calls to a pager is possible but not recommended
since callers will only hear what is heard when calling a pager and
will not know to enter a return phone number unless instructed.