Altigen AltiContact Manager Version 4.6, Administration Manual

Page: 348 / 576

Setting Call Handling Options
14-20 AltiContact Manager Administration Manual
• To a Custom App—when used in conjunction with a third party
notification application, the Custom App feature enables an extension
to connect to an application that can receive the notification event; use
the drop-down list to choose the log on extension to which the third
party application is connected. Contact your local AltiGen dealer for
more information on using this feature.
• To an Outside Number—this option is available if it is allowed in the
Other Call Restrictions option in the Restriction window, as
discussed in “Setting Other Call Restrictions” on page 13-27. Also, see
“Outcall to Cellular or PCS Phone Numbers” on page 14-16.
If you choose Outside Number, select a trunk or route access code to
use in the small drop-down list on the left, and type in the full prefix
and phone number.
• To the Operator
Handling Unanswered Calls
The No Answer Call Handling function provide options for handling calls
when no one answers the huntgroup agent extension within a specified
number of rings.
To enable these options, select Enable No Answer Handling box.
Use the Number of Rings Before Handling scroll box to select a number
between 2 and 20 for the times the telephone rings before the call is handled
by the system.
Select one of the following options for no answer call handling:
• Forward to—Select an agent extension number in the drop-down list.
See “A 10-Hop Limit to Call Forwarding for Direct Calls” on page 14-
19.
• Forward to Group Voice Mail (huntgroup extensions only)
• Forward to Member Voice Mail (huntgroup extensions only)—
forwards the call to the voice mail for the extension that didn’t answer
the call.
• Forward to Next Member (huntgroup extensions only)
• Forward to IVR—use the drop-down list to select an IVR to which to
route the call. IVR settings are established in IVR in the Call Center
Management menu.