Altigen AltiContact Manager Version 4.6, Administration Manual

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Basic Call Router
25-4 AltiContact Manager Administration Manual
Creating Customer Records
To create a customer record:
1. Select Customer Record from the Operation menu. (If Customer
Record field is grayed out, stop Call Router.)
2. Click the Add button to open a new customer record or Modify to
modify an existing record in the Record List window.
3. Select the data to match against customer records.
• If the request message contains - lets you select Call Router
Request data to match against the customer record.
a) Select “Match one” or “Match all” from the dropdown list.
b) Select the items you want.
c) Click in the Data column and type to specify the data.
Note: Caller Entered Digits must be numeric only.
• Select a DNIS number - lets you enter a callee number to check
against customer records.