Altigen AltiContact Manager Version 4.6, Administration Manual

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Getting Around ACM Administrator
AltiContact Manager Administration Manual 4-3
4.
G
e
tting
Ar
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ACM
Administra
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The Main Menu
The Main Menu functions are as follows:
• Services
Login and logout, change password, utilities (System Data
Management and Convert Work/Hunt Group), and shutdown the
switching service.
• System Management
Opens configuration windows to work with the system, huntgroups,
trunks, voice mail, VoIP, out call routing, and AltiGen IP Phone
configuration.
• CallCenter Management
Opens configuration windows to work with Call Center, agent
extensions, workgroups, application extensions and IVR.
• Report
System Summary, System Log, and IP Traffic Statistics.
• Diagnostic
Reserved for use by authorized technical personnel.
• View
Show, hide, or set default alignment of the windows, the toolbar, and
the status bar.
• Help
Online help and AltiContact Manager version and license information
Quick Access Toolbar
Figure 2. AltiContact Manager Quick Access Toolbar
The toolbar contains icons representing shortcuts to frequently accessed
functions. From left to right, the toolbar icons are as follows: