Altigen AltiContact Manager Version 4.6, Administration Manual

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Huntgroup Configuration
AltiContact Manager Administration Manual 14-21
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Enabling RNA Agent Auto Log Out
This “Ring No Answer” check box option is available only when Enable
No Answer Handling is selected. When a huntgroup agent's extension is
rung and there is no answer, that agent’s extension is automatically logged
out of the huntgroup.
Setting Huntgroup Handling
For huntgroup numbers, the Huntgroup Configuration Call Handling
window lets you set the handling of normal inbound calls: how to route the
incoming call to an extension, using one of the following options:
• Ring First Available Member—first available extension in a
huntgroup. For example, if there are three member extensions in a
huntgroup, the call is always sent to the first member configured in the
huntgroup. If this member is busy, the call goes to the second member
configured and so forth.
• Ring Next Available Member—a round-robin method that attempts
to evenly distribute calls among the group members. This method
sends the call to the next member configured in a huntgroup
(regardless of whether the previous member is busy or not).
• Ring All Available Members—all extensions in a huntgroup.
Note:
When this option is enabled, a single huntgroup can have no
more than 20 members set to Ring All. If members are using IP
extensions, the system will require an equal or greater number
of available IP ports than the number of IP extensions. For
example, with 15 IP extensions set to Ring All in a single
huntgroup, the system needs to have at least 15 IP ports
available at any given time.
In addition, calls to huntgroups that have this option enabled
have higher priority than other huntgroup calls. Therefore, if an
agent belongs to multiple huntgroups, one of which has this
option enabled, a call to that huntgroup will be picked up
before others, regardless of its Wait Time in the queue.
Group RNA Handling
You have several options for handling calls when a huntgroup agent's
extension is rung and there is no answer.