Altigen AltiContact Manager Version 4.6, Administration Manual

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Basic Call Router & Call Router Advanced
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Basic Call Router Customer Records
To create customer records that will be used to route calls, select
Operation>Customer Record to open the Custom Record List window.
This window also allows you to view existing customer records, and
modify/delete customer records.
• Add - opens a Custom Record dialog box, where you can create a
new record and build the conditions for the record.
• Modify - opens the Customer Record dialog box to modify the
record selected in the Record List.
• Delete - deletes the record selected in the Record List.
• Delete All - deletes all records in the Record List.
• The Default Extension field allows you to specify an extension that
Call Router will send a call to, if no match is found in the records
or in the database.