Zeiss humphrey HFA II-i series, Руководство по обслуживанию на месте

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PROPRIETARY and CONFIDENTIAL
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SERVICE
BULLETIN
Instrument: Humphrey Field Analyzer II i No.: FA2I-032
Subject: Networking and Networking Diagnostic Tools Date: 01 Dec 05
Status: Informational Pages: 6
General Information
With the release of the Revision 4.0, Networking (HFA-NET) and Networking Pro (HFA-NET
PRO) optional features software packages were created. To help the service engineer
troubleshoot the new networking features, a suite of network diagnostic tools have been
developed for the Humphrey Field Analyzer II-I ( also known as the HFA2i) . This bulletin
describes the use of these tools.
Domestic (USA) Service Support Policy
Service will primarily be performed at the customer site or, if the customer elects, via phone
support. CZMI will be responsible to support the HFA2i networking functionality up to the point
where the network cable plugs into the HFA2i. CZMI will not provide support past this point, but
will offer training documentation to the customer on the different diagnostic tools provided with
the HFA2i network software. All troubleshooting for the customer’s network is the responsibility
of the customer and CZMI will only be responsible to confirm the HFA2i networking software is
able to ping the host computer.
If the customer has problems connecting the HFA2i networking software to their network, they
will be provided two hours of support, free of charge. After that time however, the customer is
billable for further support.
International Service Support Policy
Service will primarily be performed at the customer site, or if the customer elects, via phone
support. CZMI will be responsible to support the HFA2i networking functionality up to the point
where the network cable plugs into the HFA2i. CZMI will not provide support past this point, but
will offer training documentation to the customer on the different diagnostic tools provided with
the HFA2i network software. All troubleshooting for the customer’s network is the responsibility
of the customer and CZMI will only be responsible to confirm the HFA2i networking software is
able to ping the host computer.
International CZMI affiliates or distributors will set their own policies for network support outside
of the instrument.
Site Survey, Domestic
The Networking and Networking Pro optional features software packages are purchased
software options. For domestic customers, it is highly recommended that prior to purchase of
either optional features software package, the customer submit a Site Survey to the Order Entry
group for approval. The survey is available from the sales representative. The completed Site
Survey will be evaluated by the Technical Support Networking Group. Completion of the Site
Survey will be a great aid in setting up and configuring the instrument and network.