Humphrey Field Analyzer II - i
Appendix K
Confidential and Proprietary
52235C1105
K - 5
Field Service Guide
Checks to see that the database can be opened. Each database is verified independently.
Copy Primary to Secondary/Copy Secondary to Primary
Once it has been determined that either the Primary or Secondary database has a
problem, this utility allows the service technician to copy the good database over the
problem database.
NOTE:
This is what happens during recovery. It is better to first select Rebuild if you
know there is a failure. Rebuild will try to recover if there is a problem. These copy
commands are low level equivalents to what happens automatically.
C
Primary Read Test/Secondary Read Test
Sometimes a database will open (verify) but will fail a read test. This utility checks each
record in the database. Depending on the number of files on the hard disk, this may be a
very time consuming test. Each database is read independently.
C
Delete Primary Database/Delete Secondary Database
Once it has been determined that either the Primary or the Secondary database has a
problem, this utility allows the service engineer to delete the problem database.
K.5 Floppy Diskette - Troubleshooting Dialogue
If the floppy diskette database is corrupted or inaccessible, the customer will usually report
the following on-screen error message:
“Floppy Disk Database is Not Accessible - Retry,
Rebuild, or Cancel”
or similar error message.
Check/Perform the Following:
C
Is the diskette IBM formatted?
C
Does the customer have a backup copy?
C
Is this the only diskette that has a problem or are there others? If all diskettes have
problems, there may be a problem within the floppy subsystem (floppy drive, floppy
cabling, and/or floppy disk controller on the CPU PCB). Refer to Section 5 for
diagnostic troubleshooting procedures.
C
Ensure that the file(s) on the diskette is a copied file and not one that was created as
part of a backup using the Backup/Restore function.
C
Check the diskette; is it damaged in any way? Is the diskette label applied properly,
or does it cover a portion of the read access door?
C
Check the System Log for database-related errors. The floppy database will be
indicated as device 3.0. In general, errors like 7000c, 230001, f00de or similar errors
are associated with the floppy drive patient database.
C
Attempt a rebuild. From the Main Menu, select System Setup, Additional Setup, and
then Rebuild Floppy Disk Database. This process will attempt to repair the damage.
A rebuild can also be executed within Calibration. Refer to Section 4 for details.
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