Zeiss humphrey HFA II-i series, Руководство по обслуживанию на месте

Страница: 321 / 521

Humphrey Field Analyzer II - i Appendix K
Confidential and Proprietary
52235C1105 K - 7
Field Service Guide
Support Department and arrange to have the old drive returned. There may be a
possibility that the data can be recovered.
C
If the customer DOES have a backup available, choose the Restore utility. This will
delete only the database from the hard disk. Once deleted, the Restore utility will
continue to automatically restore the database, and check to see that all files have
been restored and can be accessed (viewed and printed). Run at least one
simulation test to ensure that the hard disk drive can also be written to as well.
C
If the restore of the database does not correct the problem, attempt to initialize the
hard disk drive (refer to Appendix L). Once initialization is complete, restore the
database (and other customer set-ups — printer type, personalized ID, etc.) from a
configuration backup floppy.
C
If the initialization fails, it is likely to be a problem with the hard drive subsystem
(hard disk drive, hard drive cabling, and/or the controller on the CPU PCB). Refer to
Section 5 for hardware/diagnostic troubleshooting procedures.
C
Once restore is complete, check to see that all test/patient files have been restored
and can be accessed (viewed and printed). Run at least one simulation test to ensure
that the hard disk drive can be written to.
K.7 Magnetic Optical Disks
If magnetic optical disk cannot be restored, the customer will usually report the following
on-screen error message: “Backup Fails,” “Disk is Write Protected,” ” Insert a Disk with a
capacity of at least nnnn,” “Your Database is Too Large to Fit on the Current Disk,”
“Format Fails,” “Failure in Verification Phase I,” and “Failure in Verification Phase II.”
Check/Perform the Following:
WARNING: Performing a Restore will write over any files
that currently reside on the hard disk drive. Ensure that you
have copied (use the Copy function) any files currently on the
hard disk on to a floppy diskette prior to performing the
restore operation. If the “Replace” option vs the “Merge”
option has been selected, option dialogue does not appear if a
database failure has been detected.
C Does the customer have more than one backup magnetic optical disk? If so, try
backing up to the other magnetic optical disk or to a new magnetic optical disk.
C
If the magnetic optical disk is new, try initializing it via the File Functions Menu.
C
Contact the Technical Support Department and arrange to have the magnetic optical
disk returned. There may be a possibility that the data can be recovered.
C
Check the System Log for the above mentioned error types. There may be a
problem with the magnetic optical disk subsystem (magnetic optical disk drive,
magnetic optical disk cabling, or the controller on the CPU PCB). Refer to Section 5
for diagnostic troubleshooting procedures.