ÚÚÚ
PROPRIETARY and CONFIDENTIAL
ÚÚÚ
SERVICE
BULLETIN
Instrument:
General
No.:
GEN-003Y
Subject:
Technical Support Product Responsibilities
Date:
10 Apr 08
Status:
Informational
Pages:
3
This bulletin replaces Service Bulletin GEN-003X
The following tables indicate the current Primary (1), Secondary (2), Backup (3), and Instrument
Training (4) product responsibilities for the Carl Zeiss Meditec Technical Support Department.
Names in
RED
indicates a Technical Support Manager:
•
Ralf Homberg
– Senior Manager, Technical Support
•
Jurgen Billhofer
– Manager, Technical Support: Hardware / Software
•
Carl Gagnon
– Manager, Technical Support: Training / Documentation
Names in
BLUE
indicates a Technical Support Supervisor:
•
Marty Rohman
– Supervisor, Technical Support
Documentation:
For inquiries pertaining to distribution of service documentation (service bulletins,
service manuals, etc.), contact
Gina Giuliano
@ ex 4287. For other service
documentation matters, contact the appropriate Technical Support Engineer for
the associated product.
Phone:
U.S.: 1-877-486-7473
International: 001-925-557-4100
Fax:
925-557-4652
Training:
For inquiries pertaining to Service training, contact:
•
Marg Southern
@ extension 4497 or
•
Steven Braman
@ extension 4489.
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