Zeiss humphrey HFA II-i series, Руководство по обслуживанию на месте

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Parts Humphrey Field Analyzer II - i
Confidential and Proprietary
Field Service Guide
7 - 4 52235C1105
7.4 Returning Instruments / Defective Parts
When equipment needs to be returned to Carl Zeiss Meditec for repair, it is important that it is
properly packed for shipment, and that authorization for return is obtained before the
equipment is shipped.
NOTICE — Costs to repair equipment damage caused by improper packing for
shipment to Carl Zeiss Meditec become the responsibility of the sender.
Do Not store anything in the bowl when shipping the HFA II - i.
7.4.1 Equipment Return Authorization
Authorization must be obtained from Carl Zeiss Meditec before equipment is returned for
repair. A
Return Materials Authorization (RMA) number is required on each return shipment
to Carl Zeiss Meditec. The procedure for obtaining an RMA number varies, depending on
your area of operation. Use the procedure that has been established by Carl Zeiss Meditec for
your area of operations.
7.4.2 Packing the Instrument for Shipment
The shipping materials and repack instructions required for safe shipment of the HFA II - i
are described in section 7.7.1 of this manual. A repack instruction sheet was also included
with the instrument when first shipped from the factory.
7.4.3 Returning Defective Parts
The return of defective subassemblies is a very important part of our operation.
Subassemblies are rebuilt and returned to service stock, and are available as needed by our
Service Representatives. Our inventory is kept low to keep operating costs down.
When you return parts or assemblies to the Repair Center, attach a paper tag to each
assembly. On the tag, list the following information:
P the serial number of the instrument from which the part was removed
P the date of removal
P the problem (if you could not find the problem, describe what the customer
reported, and add "CND" - Can Not Duplicate)
P the part number of the part/assembly being returned
P your territory number (U.S. Domestic Field Service Engineers)
This information will enable the Repair Center to make repairs as efficiently as possible. (For
U.S. Domestic Field Service Engineers, tags are available from the Parts Department.)