Nortel Modular ICS 7.1, Инструкция по установке

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/ System prgrming
Modular ICS 7.1 Installer Guide N0130943 02
System prgrming
System prgming
allows you to set up features and settings
which are not associated with any specific line or telephone.
Hunt groups
The Hunt groups feature allows a group of telephones to be
called by a single directory number, ensuring that calls are
easily routed to the appropriate group.
The default setting for Hunt groups is
Broadcast
. Hunt group
statistics are available under
Usage Metrics
on page 583.
Hunt groups can be used to route calls to a support service such
as a Help Line for a software company. Specialists dealing
with Product A can be in one group. Specialists dealing with
Product B can be in another group. Incoming calls will target
a specific group and hunt for the next available telephone in
the group. If no telephone is available, the call can be placed
in a queue or can be routed to an overflow telephone.
The Hunt groups subheading in system programming is the
area that programming changes are made to the following:
• members of a group
• member position in a group
• what lines are assigned to a group
• how incoming calls are distributed
• how long the system looks for available agents
• where a call goes if all agents are busy