Rohde & Schwarz 1430.0105K02, User Manual

Page: 193 / 206

Troubleshooting
R&S
®
NRT2
193 User Manual 1178.5550.02 ─ 04
12.4 Collecting Information for Technical Support
If you encounter problems that you cannot solve yourself, contact your
Rohde
& Schwarz support center, see Chapter 12.5, "Contacting Customer Support" ,
on page 193. Our support center staff is optimally trained to assist you in solving prob-
lems.
The support center finds solutions more quickly and efficiently if you provide them with
information on the instrument and an error description.
Obtaining information from the R&S NRT2 firmware
1. Select [System] > "Test".
2. Create and save the information for troubleshooting. See "Creating information for
troubleshooting" on page 84.
Attach the archive file to an email in which you describe the problem.
If you need to transport or ship the product, see Chapter 13, "Transporting" ,
on page 194.
12.5 Contacting Customer Support
Technical support – where and when you need it
For quick, expert help with any Rohde & Schwarz product, contact our customer sup-
port center. A team of highly qualified engineers provides support and works with you
to find a solution to your query on any aspect of the operation, programming or applica-
tions of Rohde
& Schwarz products.
Contact information
Contact our customer support center at www.rohde-schwarz.com/support , or follow this
QR code:
Figure 12-1: QR code to the Rohde & Schwarz support page
Contacting Customer Support