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Lexmark Pro5500 Series, Service Manual

The Lexmark Pro5500 Series Service Manual is a comprehensive guide for troubleshooting and repairing your printer. Download the manual for free from manualshive.com to ensure your printer is always running smoothly. This user-friendly manual provides step-by-step instructions for maintaining your Lexmark Pro5500 Series printer.

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Table of contents 

vi

 

4447-20x

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Print Purge Page  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-14
De-Prime PH  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-14
Ink Level Test  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-15
Tank Receiver Test   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-15
Printhead E-Test   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-15
Sensor Tests   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-16

Tray [x] Paper Low Sensor Test  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Tray [x] Paper Out Sensor Test   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

Calibrate ADF Scanner  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-16
FACTORY SKEW ADJUST   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-17
Cover and Door Sensor Tests   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-17
Fault HW Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-17

Adjusting skew

 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-18

Releasing the printhead carrier assembly lock (with covers)

 

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-21

Releasing the printhead carrier assembly lock (without covers)

 

 . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-22

Disabling the scanner

 

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-23

Uninstall/reinstall instructions for Windows users

 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-23

For Windows 2000, Windows XP, Windows Vista, and Windows 7   . . . . . . . . . . . . . . . . . . . . . .  3-23

Uninstall/reinstall instructions for Mac users

 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-23

Uninstall/reinstall instructions for Linux users

 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-24

Uninstallation instructions for DEB-based package   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-24
Uninstallation instructions for RPM-based package  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-24
Installation instructions   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-24

Theory of operation

 

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-25

Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-25

Function   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-25
Paper path information  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-25
Names and functions of components  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-26
Operation   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-26

Fluid system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-28

Function and components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-28
Operation   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-29

Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-29

Function   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-29
Operation   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-29
Document scanning from the ADF   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-30
Setting a document  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-30
Preparation to Feed   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-30
Feed   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-30
Scanning  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-31
Document scanning from the flatbed   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-31
Names and functions of components  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-32

Repair information

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  

4-1

Handling ESD-sensitive parts

 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-1

Navigation buttons

 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-1

Disassembly flow chart

 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-2

Removal procedures

 

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-4

General precautions on removals   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-4
Releasing plastic latches   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-4
Ink tank removal   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-5
Ink tank door removal  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-6
Input tray removal  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-8
Second tray removal (300-sheet or 550-sheet)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-9
Power supply removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-10
Duplex unit removal   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-11
Wall rib housing removal   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-12
Pick tires removal   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-13
ADF pick assembly and separation pad removal  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-16

Summary of Contents for Pro5500 Series

Page 1: ...7 20x Table of contents Start diagnostics Safety and notices Trademarks Index Lexmark and Lexmark with diamond design are trademarks of Lexmark International Inc registered in the United States and or...

Page 2: ...eves appropriate without incurring any obligation to you References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all count...

Page 3: ...put sources 1 19 Paper capacities 1 19 Media input type specifications 1 20 Media input sizes specifications 1 20 Input feed characteristics 1 21 Portrait feed orientation 1 23 Landscape feed orientat...

Page 4: ...Service checks 2 57 181 25x Printhead error service check 2 57 181 513 Ink sense error service check 2 58 181 768 Flag detection failure MPV home move service check 2 59 181 769 Prime pump DC motor s...

Page 5: ...ng the home screen 3 2 Navigating menus using the touch screen 3 3 Accessing the service menus 3 5 Configuration Menu 3 5 Available options 3 5 USB Scan to Local 3 5 Format Fax Storage 3 6 ADF Edge Er...

Page 6: ...ackage 3 24 Uninstallation instructions for RPM based package 3 24 Installation instructions 3 24 Theory of operation 3 25 Engine 3 25 Function 3 25 Paper path information 3 25 Names and functions of...

Page 7: ...4 67 Printhead removal 4 73 Tank receiver assembly with inlet removal 4 79 Print engine assembly removal 4 84 Connector locations 5 1 Locations 5 1 Print engine top view 5 1 Front view 5 2 Rear view...

Page 8: ...adressent uniquement un personnel de maintenance qualifi Le d montage et l entretien de ce produit pouvant pr senter certains risques lectriques le personnel d entretien qualifi devra prendre toutes...

Page 9: ...re el mantenimiento de este producto est dirigida exclusivamente al personal cualificado de mantenimiento Existe mayor riesgo de descarga el ctrica y de da os personales durante el desmontaje y la rep...

Page 10: ...o est destinada a ning que no ho sigui El risc de xoc el ctric i de danys personals pot augmentar durant el proc s de desmuntatge i de servei d aquest producte El personal professional ha d estar ne a...

Page 11: ...Safety information xi 4447 20x Go Back Previous Next 012 3456789...

Page 12: ...rvice checks used to isolate failing field replaceable units FRUs 3 Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems 4 Repair information provides instru...

Page 13: ...eck to 181 513 Ink sense error service check on page 2 58 181 300 Flag detection failure MPV home move service check to 181 768 Flag detection failure MPV home move service check on page 2 59 181 301...

Page 14: ...ins navigation buttons in the right margin of each page making it easier and quicker to navigate Button Description Previous Click to move the document view backward by one page Next Click to move the...

Page 15: ...unctions in both monochrome and color The machines can either be used in standalone mode or through a host PC They come with full features that are helpful in managing and accomplishing printing and i...

Page 16: ...process A wireless card CANNOT be installed post manufacturing Standard Ethernet 10 100 Base TX Standard USB B High Speed device port at right rear of the machine Standard USB 2 0 High Speed Available...

Page 17: ...when the device s driver is not available The string data is given below Operating Modes Manufacturer Lexmark Command Set PCL 6 Emulation PostScript Level 3 Emulation NPAP PJL Model Name Model Lexmar...

Page 18: ...anks not installed 500 mm 417 mm 300 mm 15 57kg Pro5500 Series with the following conditions Exit tray extended Duplex unit installed Ink tanks not installed 500 mm 547 mm 300 mm 15 57 kg Pro5500 Seri...

Page 19: ...e Timeout can be modified between 1 minute and 240 minutes Setting the Sleep Mode Timeout to a low value reduces energy consumption but may increase the response time of the product Setting the Sleep...

Page 20: ...mode 45 dBA Ready inaudible Idle Standby mode inaudible Environment Specifications Operating Air temperature 15 32C 60 90F Air relative humidity 8 80 RH Wet bulb temperature MAX Ambient operating env...

Page 21: ...i Print area options Normal Whole page Edge to edge Universal paper size Minimum bitmap width 64 800 3 in 76 mm Minimum bitmap length 10 800 5 in 127 mm Maximum bitmap width 183 600 8 5 in 215 9 mm Ma...

Page 22: ...apter MMCmobile Memory Stick Memory Stick PRO Memory Stick Duo with adapter Memory Stick PRO Duo with adapter xD Picture Card xD Picture Card Type H xD Picture Card Type M Supported file types Documen...

Page 23: ...n Modes 300 scan 300 feed color 11 ppm 600 scan 300 feed mono 17 ppm 600 scan 600 feed mono 8 ppm True Color 48 bits internal 24 bits external Gray mode 16 bits internal 8 bits external Text line art...

Page 24: ...iple pages to a single document Scan preview in flatbed Scanning software Optical character recognition OCR Supported file types pdf tiff tif jpg jpeg jpe bmp Bitmap Scanning mode Output resolution Op...

Page 25: ...ax ultra fine 600 x 600 Flatbed 600 scan 1 200 feed color 600 scan 600 feed mono ADF 600 scan 600 feed color 600 scan 600 feed mono Color fax standard 200 x 200 Flatbed 600 scan 1 200 feed color 600 s...

Page 26: ...an 400 feed color 600 scan 200 feed mono ADF 600 scan 200 feed color 600 scan 400 feed mono Scan to host 400 dpi 300 x 300 Flatbed 300 scan 600 feed color 600 scan 300 feed mono ADF 300 scan 300 feed...

Page 27: ...cument copy plain paper 150 x 150 ppi scan 1 800 x 900 dpi print Mono copy Best quality mono document copy photo glossy paper 600 x 600 ppi scan 7 200 x 1 800 dpi print Quick quality mono document cop...

Page 28: ...r Inkjet Matte Brochure Inkjet Glossy Brochure Host based selected via driver Supported media types Plain paper Multi purpose recycled Inkjet bright Bond Letterhead Pre printed Light paper Heavy paper...

Page 29: ...7 x 178 mm Hagaki 10 x 15 cm 10 x 20 cm 13 x 18 cm 7 3 4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Borderless capable printed via camera card or PictBridge por...

Page 30: ...ollate 1 to 1 1 to 2 2 to 1 2 to 2 supported in Pro5500 only Auto two sided originals except for Legal sized paper at 300 dpi and up supported in Pro5500 only Auto two sided copies except Legal sized...

Page 31: ...size output Send receive color Legal letter default for US A4 default for Europe Modem speed and class Speed 33 6 Kbps Class 2 1 Fax resolution and quality Mono and color support initiated via operato...

Page 32: ...ing Fax forwarding and print Fax history Fax installation Fax reports Fax scheduling 24 hour clock Fax to multiple destinations Fax telephone mode with distinctive ring detection Group fax Host fax di...

Page 33: ...Up to 300 sheets Envelope Up to 10 envelopes Heavyweight matte Up to 25 sheets Photo glossy Up to 25 sheets Transparency Up to 50 sheets Iron on transfer Up to 10 sheets Card stock Up to 25 sheets Lab...

Page 34: ...mium plain Transparency Letterhead Labels Envelope Heavy plain Business card Lexmark PerfectFinish photo Lexmark photo Glossy photo Matte photo Inkjet matte brochure light Inkjet matte brochure heavy...

Page 35: ...10 x 15 cm 10 x 20 cm 13 x 18 cm 20 x 25 cm Universal paper size width 3 8 5 in height 5 17 in weight 3 5 in height 8 5 14 in weight 5 9 8 5 in height 8 3 14 in weight 5 8 8 5 in height 5 8 14 in 7 e...

Page 36: ...ge 4 x 8 in Portrait Short edge 5 x 7 in Portrait Short edge 3 5 x 5 in Portrait Short edge L Portrait Short edge 2L Portrait Short edge Hagaki Portrait Short edge 10 x 15 cm Portrait Short edge 10 x...

Page 37: ...ack Previous Next Portrait feed orientation Page outline for largest possible page outline for paper envelope Reference Edge Start of Scan Line Reference Edge First Writing Line FEED DIRECTION Portrai...

Page 38: ...ck Previous Next Landscape feed orientation Page outline for largest possible page outline for paper envelope Reference Edge Start of Scan Line Reference Edge First Writing Line FEED DIRECTION Landsca...

Page 39: ...ious Next Reverse portrait feed orientation Page outline for largest possible page outline for paper envelope Reference Edge Start of Scan Line Reference Edge First Writing Line FEED DIRECTION Reverse...

Page 40: ...onal output options It supports the same media type and size specifications supported by the input source See Media input type specifications on page 1 20 and Media input sizes specifications on page...

Page 41: ...the printer for 24 to48 hours before printing Extend the time several days if the storage or transportation environment is very different from the printer environment Thick paper may also require a l...

Page 42: ...ore anything on top of individual paper packages Using recycled paper and other office papers As an environmentally conscious company Lexmark supports the use of recycled office paper In 1998 Lexmark...

Page 43: ...nalog or digital multimeter Acronyms EOF End of form ESD Electrostatic Discharge FFC Flat Flexible Cable FRU Field Replaceable Unit GB Gigabyte IPV Ink sense Pinch Valve LED Light Emitting Diode MPV M...

Page 44: ...power supply line voltage is plus or minus 10 of the rated line voltage The machine is securely installed on a level surface in a well ventilated place The room temperature is between 10 and 32 C 50...

Page 45: ...the homing position and then returns 8 The fluid system initializes 9 The home screen appears If any of these fail to occur remove and reinstall the ink cartridges and then repeat POST If the POST re...

Page 46: ...t fit the page correctly Symptom table print quality Symptom Action Black print out from a print job Technical Support Center Turn off the printer by unplugging the power cord Wait for 10 seconds and...

Page 47: ...t Center Make sure the ink cartridges are properly installed and are genuine Lexmark cartridges Check the ink level of the cartridges and replace them if necessary From the home screen touch More Opti...

Page 48: ...atches the paper loaded in the tray or feeder Try changing the print quality setting of the print job Check for possible paper damages and curls and replace with good paper if necessary Run a test pri...

Page 49: ...n the printer Do either of the following Bring the printer up in Manufacturing mode From the home screen touch Manufacturing Test Align Printer From the home screen touch More Options Align Printer Ru...

Page 50: ...page 4 73 Does the problem remain Go to step 10 Problem resolved 10 Replace the carrier card See Printhead carrier card removal on page 4 67 Does the problem remain Go to step 11 Problem resolved 11...

Page 51: ...acturing Test Initial prime sequence 3 Align the printer Do either of the following Bring the printer up in Manufacturing mode From the home screen touch Manufacturing Test Align Printer From the home...

Page 52: ...print From the home screen touch Print Reports Demonstration Page Make sure the alignment sensor is not contaminated with ink mist Does the problem remain Go to step 2 Problem resolved 2 Deep clean or...

Page 53: ...p Clean Color and Black 7 Check the cables connecting the carrier assembly to the system card for any damage Reseat the cables on the system board and on the carrier card Are the cables free from any...

Page 54: ...rinter From the home scree touch More Options Align Printer Run a test print From the home screen touch Print Reports Demonstration Page Make sure the alignment sensor is not contaminated with ink mis...

Page 55: ...tors for proper connection to the carrier card Reseat the cables Are the printhead cables and connectors free from damage Go to step 8 Do any of the following If the cables are damaged then go to step...

Page 56: ...er Run a test print From the home screen touch Print Reports Demonstration Page Does the problem remain Go to step 5 Problem resolved 5 Check the alignment sensor for any contamination and damage Clea...

Page 57: ...e Go to step 7 Do any of the following If the cables are damaged then replace the printhead carrier cables See Cable parts packet on page 7 8 If the connectors are damaged then go to step 12 10 Check...

Page 58: ...rly Go to step 2 Adjust the paper guides 2 Check the media settings Adjust the settings according to the type and size of the media in the input tray Do the media settings match the media in the input...

Page 59: ...exit rollers and star wheels free from damage Go to step 11 Go to step 17 11 Bring the printer up in Manufacturing mode From the home screen touch Manufacturing Test Factory Skew Adjust Make sure tha...

Page 60: ...step 17 Problem resolved 17 Replace the pick tires See Pick tires removal on page 4 13 Go to step 18 Problem resolved 18 Replace the print engine assembly See Print engine assembly removal on page 4 8...

Page 61: ...6 Go to step 13 6 Check the condition of the carrier assembly Manually move the carrier assembly from left to right to see if it can move easily Check if the carrier shaft is still in good condition...

Page 62: ...t out from a simplex scan copy job Technical Support Center Turn off the printer by unplugging the power cord Wait for 10 seconds and turn on the printer Resend the scan copy job and check if the prob...

Page 63: ...problem remains then go to Print quality check on page 2 13 If the copy skew problem remains then replace the printer From the flatbed scanner Try one or more of the following Make sure that the pape...

Page 64: ...he flatbed scanner Close the scanner lid correctly If the problem remains then replace the printer Service Go to Scan skew on page 2 28 Vertical banding and other unwanted data during ADF duplex scan...

Page 65: ...POST sequence Can the scan bar find its base position Go to step 5 Go to step 13 5 Isolate the problem Run a test print From the home screen touch Print Reports Demonstration Page Is there a problem...

Page 66: ...bly See Midframe cover removal on page 4 50 Go to step 15 Problem resolved 15 Replace the system board See System board removal on page 4 32 Does the problem remain Replace the printer Problem resolve...

Page 67: ...hen go to step 13 9 Run a duplex scan copy job When the paper reaches halfway of the paper path then open the ADF assembly Check if the ADF scan bar and LEDs will light up during the scan copy job Doe...

Page 68: ...e ADF pick assembly and separation pad worn out and contaminated Go to step 14 Go to step 6 6 Check if the ADF door is properly installed Check if the ADF paper path rollers are not contaminated Is th...

Page 69: ...separation pad See ADF pick assembly and separation pad removal on page 4 16 Does the problem remain Go to step 15 Problem resolved 15 Replace the ADF door See ADF door removal on page 4 23 Does the p...

Page 70: ...ce Can the flatbed scan bar find its base position Go to step 6 Go to step 9 6 Run a scan copy job and open the flatbed scanner cover Check if all the scan bar LEDs will light up during the scan copy...

Page 71: ...type and size of the original document Does the problem remain Go to step 4 Problem resolved 4 Check if the paper guides of the ADF input tray are properly set Move the paper guides to the center and...

Page 72: ...ly and separation pad removal on page 4 16 Does the problem remain Go to step 13 Problem resolved 13 Replace the ADF door See ADF door removal on page 4 23 Does the problem remain Go to step 14 Proble...

Page 73: ...blem Run a test print on the printer From the home screen touch Print Reports Demonstration Page Is there a problem on the print quality Check the horizontal or vertical prints and other unwanted prin...

Page 74: ...emain Go to step 10 Problem resolved 10 Replace the system board See System board removal on page 4 32 Does the problem remain Replace the printer Problem resolved Step Check Yes No 1 Turn off the pri...

Page 75: ...ep 8 Correct the scan copy setting 8 Check the J47 cable on the system board for proper connection and damage Reseat the cable Is the J47 cable free from damage Go to step 9 Go to step 10 9 Check the...

Page 76: ...the jam is cleared Note Make sure you do not tilt the printer when checking the jam clearance area Grasp and pull the latch under the operator panel to open the printer 2 Firmly grasp the paper and th...

Page 77: ...to pick Printer paper jam print zone exit roll area Technical Support Center Check the paper tray exit bin or jam clearance area for any jammed media Remove any jammed media Check if the paper stack...

Page 78: ...t Center Check the duplex unit for any jammed media Remove any jammed media Check if the paper stack does not exceed the line marker on the tray guides If it does exceed then lessen the media stack Tu...

Page 79: ...cover Note Make sure there is no paper on the ADF input tray before closing the ADF cover 3 Touch DONE or press depending on your printer model 4 Resume the copy scan or fax job Additional checks Desc...

Page 80: ...just the paper guides to fit the loaded paper Description Action Second tray paper jam Technical Support Center Remove the second tray and check for any jammed media in the paper path Remove any jamme...

Page 81: ...59 181 769 Prime pump DC motor stalled Technical Support Center POR the printer Wait for 10 seconds and turn on the printer If the problem remains then replace the printer Service Go to 181 769 Prime...

Page 82: ...rol errors Technical Support Center POR the printer Wait for 10 seconds and turn on the printer If the problem remains then replace the printer Service Go to 181 1281 1303 Printhead firmware control e...

Page 83: ...Service Go to Cover open service check on page 2 70 Ink tank door open Ink Cartridge Access Door Is Open Technical Support Center Inspect the ink tank door for any damage and if it is dislodged Close...

Page 84: ...Technical Support Center Check for any damage on the duplex If there are any damage that would result to the duplex unit not to be inserted properly then replace the duplex unit If there are no damage...

Page 85: ...dges are supported and genuine Lexmark cartridges Open the ink tank door and check if the cartridges are properly installed Reinsert the cartridges Turn off the printer by unplugging the power cord Wa...

Page 86: ...val on page 4 79 If the problem remains then replace the printer Automatic printhead alignment error Alignment Problem Technical Support Center Turn off the printer by unplugging the power cord Wait f...

Page 87: ...he printer Service Replace the system board See System board removal on page 4 32 Phone line busy Fax Error Technical Support Center Be sure that the standard analog phone line is active and the line...

Page 88: ...g the power cord Wait for 10 seconds then turn on the printer Resend the print job If the problem persists then reduce the number of print job pages or send print jobs in batches If the problem is not...

Page 89: ...orrect paper size or type Touch Paper Loaded Continue to continue printing after loading the correct paper size and paper type in the default paper tray Press to cancel the current job Change Paper so...

Page 90: ...o clear the message Default E mail Message Try one or more of the following Touch Yes to set the message you entered as the default e mail message for the printer Touch No to keep the new message for...

Page 91: ...mail The printer supports only one active network connection Ethernet or wireless at a time If necessary make sure the network is connected to the Internet for the printer to communicate with the SMTP...

Page 92: ...ued use of the specified cartridge may damage the printhead Touch Cancel Printing to cancel the print job Refer to the User s Guide or visit the Lexmark Support Web Site at http support lexmark com fo...

Page 93: ...continue printing until you replace the specified cartridge Refer to the User s Guide or visit the Lexmark Support Web Site at http support lexmark com for a list of supported ink cartridges Load Pape...

Page 94: ...o continue printing after loading the correct paper size and paper type in the default paper tray Press to cancel the current job Paper Tray x Detected Try one or more of the following Touch Yes to cl...

Page 95: ...olution available in the SmartSolutions menu appears Touch OK to clear the message Refer to the User s Guide or visit the Lexmark Support Web Site at http support lexmark com for a list of supported i...

Page 96: ...onnected to the Internet through an Ethernet or wireless connection Make sure your printer is securely connected to the host computer print server or other network access point Touch OK to clear the m...

Page 97: ...ee Card reader removal on page 4 40 If the problem remains then replace the system board See System board removal on page 4 32 Dog ears Technical Support Center Check if the media on the tray is place...

Page 98: ...n on the printer Check the network cable connection for proper installation Refer to the User s Guide or visit the Lexmark Support Web Site at http support lexmark com on how to set up the printer on...

Page 99: ...r again and run a test print From the home screen touch Print Reports Demonstration Page Reinstall the second tray to the printer POR the printer If the problem remains then replace the second tray Se...

Page 100: ...page 7 8 If the connectors are damaged then go to step 8 3 Check the J1 J2 and J3 cables and connectors for proper connection and any damage Reseat the cables Are the cables and connectors properly co...

Page 101: ...nk tank removal on page 4 5 Make sure the cartridges have enough ink inside Does the problem remain Go to step 3 Problem resolved 3 Replace the ink cartridges Ink tank removal on page 4 5 Does the pro...

Page 102: ...board for proper connection Reseat the J32 and J19 cables and check for any damage Are the cables properly connected and free from any damage Go to step 3 Go to step 5 3 Check if the MPV initializes d...

Page 103: ...ved Step Check Yes No 1 Check the J6 and J46 connectors on the system board for proper connection Reseat the J6 and J46 cables and check for any damage Are the cables and connectors free from damage G...

Page 104: ...Scanner assembly removal on page 4 42 Does the problem remain Go to step 5 Problem resolved 5 Replace the system board See System board removal on page 4 32 Does the problem remain Go to step 6 Proble...

Page 105: ...4 73 Does the problem remain Go to step 6 Problem resolved 6 Replace the carrier card See Printhead carrier card removal on page 4 67 Does the problem remain Go to step 7 Problem resolved 7 Replace t...

Page 106: ...d 7 Replace the tank receiver assembly See Tank receiver assembly with inlet removal on page 4 79 Does the problem remain Go to step 8 Problem resolved 8 Replace the system board See System board remo...

Page 107: ...val on page 4 47 Does the problem remain Go to step 7 Problem resolved 7 Replace the flatbed scanner assembly See Flatbed scanner assembly removal on page 4 49 Does the problem remain Go to step 8 Pro...

Page 108: ...e Reseat the cables Check if the J30 and J22 cables are properly connected to the system card and are free from any damage Reseat the cables Are the cables free from any damage Go to step 5 Do any of...

Page 109: ...triggered Go to step 5 Go to step 10 5 Check if the motors will initialize every time a paper is inserted in the ADF input tray Check if the ADF paper load sensor is free from any damage and can swin...

Page 110: ...ions on page 1 20 and Media input sizes specifications on page 1 20 3 Check the following If the media does not exceed the ADF paper input capacity If the media is inserted properly on the ADF input t...

Page 111: ...y are properly connected to the system board and are free from any damage Are the J30 and J22 cables properly connected and are free from any damage Go to step 11 Go to step 14 11 Replace the ADF pick...

Page 112: ...to step 3 Reseat the alignment sensor to the carrier card See Alignment sensor removal on page 4 57 3 Check the carrier card for any damage Is the carrier card free from any damage Go to step 4 Go to...

Page 113: ...ny damage Reseat the cable on both ends Is the cable free from any damage Go to step 5 Replace the J27 cable See Cable parts packet on page 7 8 5 Replace the tank receiver assembly with inlet See Tank...

Page 114: ...paper free from any damage Go to step 2 Clear the paper path from any obstruction 2 Remove the tray assembly and check the following conditions for the paper If it is within the stack limit If it is...

Page 115: ...e problem remain Go to step 9 Problem resolved 9 Replace the print engine assembly See Print engine assembly removal on page 4 84 Does the problem remain Replace the printer Problem resolved Step Chec...

Page 116: ...s dirty damaged or worn Go to step 7 Go to step 5 5 Replace the wall rib housing See Wall rib housing removal on page 4 12 Does the problem remain Go to step 6 Problem resolved 6 Replace the input tra...

Page 117: ...5 Check if the IPV and MPV will initialize during POST Manually turn the IPV and MPV to check if they are damaged Are the valves damaged Go to step 6 Do any of the following If the IPV is damaged the...

Page 118: ...el assembly removal on page 4 35 Does the problem remain Go to step 6 Problem resolved 6 Replace the system board See System board removal on page 4 32 Does the problem remain Replace the printer Prob...

Page 119: ...e spring if it is properly connected POR the printer and bring it up to Manufacturing Mode From the home screen touch Manufacturing Test Cover and door sensor tests Supplies cover sensor Check if the...

Page 120: ...go down to its pick position every time a tray is inserted Remove the tray and manually trigger the pick assembly by pushing down the lever at the right side of the pick assembly Can the pick assembly...

Page 121: ...y See Control panel assembly removal on page 4 35 Does the problem remain Replace the system board See System board removal on page 4 32 Problem resolved Step Check Yes No 1 Check the network port on...

Page 122: ...r Go to step 4 Go to step 8 4 Check if the LED on the system card lights up Does the LED on the system card light up Go to step 5 Go to step 7 5 Check if there are any short circuits on the system boa...

Page 123: ...oblem remain Go to step 3 Problem resolved 3 Check the J71 and J72 cables on the system board for proper connection and damage Reseat the cables Are the cables properly connected and free from damage...

Page 124: ...ee Print engine assembly removal on page 4 84 Does the problem remain Go to step 5 Problem resolved 5 Replace the system board See System board removal on page 4 32 Does the problem remain Replace the...

Page 125: ...are any damage on the duplex flaps If the duplex unit is properly inserted Is the duplex unit free from any damage Go to step 7 Replace the duplex unit See Duplex unit removal on page 4 11 7 Check th...

Page 126: ...in the input tray 3 Check the pick tires for wear contamination and damage Are the pick tires contaminated damaged or worn Go to step 10 Go to step 4 4 Remove the duplex unit See Duplex unit removal...

Page 127: ...tires removal on page 4 13 Does the problem remain Go to step 11 Problem resolved 11 Replace the input tray See Input tray removal on page 4 8 Does the problem remain Go to step 12 Problem resolved 12...

Page 128: ...t then lessen the paper in the tray 3 Check the pick tires for wear contamination and damage Are the pick tires dirty damaged or worn Go to step 7 Go to step 4 4 Check the J29 cable and connector on t...

Page 129: ...of the paper for any damage Check for any obstruction in the paper path Is the leading edge of the paper free from any damage Go to step 2 Clear the paper path for any obstruction 2 Remove the input t...

Page 130: ...age Reseat the J35 cable Is the J35 connector free from any damage Go to step 9 Go to step 14 9 Check the feed assist rollers for wear and contamination Check the paper for skid marks which could be p...

Page 131: ...go to the maintenance station area Note Manually turn the Pressure Release Arm PRA gear clockwise to release the carrier lock See Releasing the printhead carrier assembly lock with covers on page 3 21...

Page 132: ...Go to step 9 9 Replace the system board See System board removal on page 4 32 Does this solve the problem Problem resolved Go to step 10 10 Replace the print engine assembly See Print engine assembly...

Page 133: ...onnectors are damaged then go to step 11 7 Check if the J1 cable is properly connected to the system board Reseat the cable Check the connector on carrier card for any damage Is the J1 cable free from...

Page 134: ...k if it would close properly Is the tray insert free from any damage Go to step 5 Go to step 9 5 Check the tray base for any damage Check for any debris in the paper path Check the pick tires for wear...

Page 135: ...s the problem remain Go to step 6 Problem resolved 6 Replace the system board See System board removal on page 4 32 Does the problem remain Go to step 7 Problem resolved 7 Replace the print engine ass...

Page 136: ...ce the printer Problem resolved Step Check Yes No 1 Turn off the printer by unplugging the power cord Wait for 10 seconds and turn on the printer Resend the scan copy job Does the problem remain Go to...

Page 137: ...age Go to step 7 Do any of the following If the cables are damaged then replace the ADF scanner assembly See ADF Scanner assembly removal on page 4 42 If the interconnect card is damaged then replace...

Page 138: ...e printer is on press to switch to Sleep mode Press and hold for three seconds to turn off the printer 2 Back Return to the previous screen Exit from one menu level to a higher one 3 Touch screen disp...

Page 139: ...print or e mail photos and documents Note This icon appears when you return to the home screen while a memory card or flash drive is connected to the printer This icon does not appear if a PictBridge...

Page 140: ...cess the setup menu and change printer settings 8 Network indicator Check the network connection status and access the network settings Use To 1 Left arrow Scroll left 2 Right arrow Scroll right 3 Acc...

Page 141: ...Diagnostic aids 3 4 4447 20x Go Back Previous Next 5 Scroll bar Scroll up and down the menu list 6 Down arrow Scroll down Use To...

Page 142: ...ce menus on page 3 5 2 From the home screen touch Configuration Menu Available options USB Scan to Local This setting allows the user to configure the USB device driver to enumerate as a USB composite...

Page 143: ...s have a two millimeter minimum border Copy jobs will use the setting or two millimeters whichever is larger To adjust this setting 1 From the Configuration Menu navigate to FB Edge Erase 2 Select the...

Page 144: ...the user to enable or disable the PictBridge Port To change this setting 1 From the Configuration Menu navigate to PictBridge Port 2 Select Enable or Disable 3 Touch to save the setting or touch to re...

Page 145: ...d disconnect it from the SmartSolutions server To do this 1 From the Service Menu navigate to Reformat Solutions Partition 2 A warning prompt appears Touch Yes to execute the SmartSolutions partition...

Page 146: ...ologation Settings Fax Modulation Settings Menu This menu is used to enable or disable specific modem modulation modes To access this menu touch Modulation Settings Fax Call Diagnostics Menu This menu...

Page 147: ...o Reboot See Auto Reboot on page 3 13 Media Test See Media Test on page 3 13 ADF 3 Page Test See ADF 3 Page Test on page 3 13 Scanner Life Test See Scanner Life Test on page 3 13 Timed Scanner Life Te...

Page 148: ...Next to cycle through the strings 3 Touch to return to the Manufacturing Test menu Align Printer This option allows the user to align the printer To perform this procedure 1 From the Manufacturing Tes...

Page 149: ...n factor RT Temp for each zone DDR Tune Min Max Chose Value for both DDRs DRO digital ring osc fast slow Auto Alignment LED duty cycle Red LED Blue LED Manufacturing Mode Status Yes No USB Serial Numb...

Page 150: ...hen all pages have been fed follow the instructions on the display Scanner Life Test This test runs full A4 length scans through the following resolutions 150 300 dpi and then repeats indefinitely No...

Page 151: ...rd access when card is removed 8 No card inserted No available card to test 9 More than one card inserted Multiple cards are in the card slot To perform this test 1 From the Manufacturing Test menu na...

Page 152: ...ed in each tank This test only checks communication and does not necessarily checks for security Running this test shows the current status for each tank The possible status values are pass or fail To...

Page 153: ...to test if the paper out sensor can accurately read the current state 3 Touch or to exit the test and return to the Manufacturing Test menu Calibrate ADF Scanner This initiates the ADF scan bar calib...

Page 154: ...anufacturing Test menu navigate to Cover and Door Sensor Tests 2 Select a test 3 Try to close or open the according to the selected test to see if the sensor can accurately read the current state 4 To...

Page 155: ...adjustments on the adjustment screw 1 Bring the printer up in Manufacturing mode 2 From the home screen touch Manufacturing test Factory Skew Adjust Note Make sure that media is present in the input...

Page 156: ...Back Previous Next 5 Manually turn the PRA gear clutch counterclockwise by pressing on it at the bottom side of the printer to release the carrier lock Note The following shows the position of the car...

Page 157: ...t It is released 6 Move the carrier assembly to the center 7 Use a 10 Torxs screwdriver to set the adjustment screw based on the skew adjustment report 8 Repeat steps 2 7 until the WITHIN BOUNDS NO AD...

Page 158: ...a lock that needs to be released so that the assembly can move The instruction applies when the printer covers are still intact Manually turn the PRA gear clutch shaft counterclockwise by pressing on...

Page 159: ...asing the printhead carrier assembly lock without covers The printhead carrier assembly has a lock that needs to be released so that the assembly can move The instruction applies when the printer cove...

Page 160: ...utes while the uninstall program uninstalls your Lexmark Pro5500 Series printer 5 When prompted to restart the computer click Continue with the reboot of the computer now 6 Insert the Lexmark Pro5500...

Page 161: ...g r lexmark wsu Uninstallation instructions for RPM based package 1 Log in as root 2 Uninstall the RPM package rpm e package Example a For installed driver with JRE dpkg e lexmark inkjet driver wjre d...

Page 162: ...practice to check the printer and driver settings to see if the media being used matches the user s settings It is not uncommon to find a user printing on card stock with the printer programmed to pr...

Page 163: ...s triggered the EOF sensor the assist rollers continue feeding forward while the feed roller turns in reverse direction for a few milliseconds to deskew the media The feed roller then moves the media...

Page 164: ...t before the paper is reversed to avoid jams Once the media is fed backwards into the feedroll area the PRA is lowered again The exit roller and the feed roller turn in reverse direction to bring the...

Page 165: ...ressure air and fluid by opening or closing the valves Maintenance Cap It is a rubber cap that is used to cover the printhead nozzles when it is on the maintenance station idle mode or when the system...

Page 166: ...it to a digital image using the following elements LED Red Green and Blue Light pipe with lens Contact image sensor CIS scan bar The data from the scanning process is sent to the system card which pro...

Page 167: ...ent is loaded The DC motor will rotate Preparation to Feed First the pick roller moves down and presses the document on the document tray to enable document feed The pick roller moves down with the no...

Page 168: ...paper path sensor arm a signal is sent to the system board This indicates the start of the scanning process There are certain step counts that relate the paper movement before the CIS scan bar starts...

Page 169: ...roll assembly in the forward direction Idler The idler will press the paper against the rollers to make sure that the paper moves when the roller rotates Exit roller As the trailing edge of the paper...

Page 170: ...tool Do not place the ESD sensitive part on the machine cover or on a metal table if you need to put down the ESD sensitive part for any reason first put it into its special bag Machine covers and met...

Page 171: ...plastic screw PCBA metal frame support Not a FRU top level assembly part N A 6 plastic screws ADF scanner assembly A FRU tool required For Pro5500 7 cable connectors 1 ground connector 2 plastic scre...

Page 172: ...ight cover Control panel assembly Card reader Wireless card PCBA metal frame support System board Wall rib housing Pick tires Flatbed scanner assembly Mid frame cover Encoder strip PH Carrier card cov...

Page 173: ...ge 4 10 Do not interchange screws during reinstallation as this may damage the machine Always take note of their original placement in the machine Use a flat and clean surface Use only authorized repl...

Page 174: ...removal Note This is not a Field Replaceable Unit FRU This procedure is included as a reference to other removal procedures 1 Open the ink tank door 2 Press the release tabs to eject the ink tanks 3...

Page 175: ...Previous Next Disassembly Flow chart Ink tank door removal Note The printer should be placed at the edge of the table to properly remove this FRU 1 Open the ink tank door at 90 degrees 2 Pull down the...

Page 176: ...7 20x Go Back Previous Next Disassembly Flow chart This is the photo of the ink tank door Installation note a Align the tabs to the hinge of the ink tank door at 90 degrees b Push the ink tank door un...

Page 177: ...Repair information 4 8 4447 20x Go Back Previous Next Disassembly Flow chart Input tray removal Slide out the input tray from the front of the printer to remove This is the photo of the input tray...

Page 178: ...Go Back Previous Next Disassembly Flow chart Second tray removal 300 sheet or 550 sheet Lift the printer and remove the second tray This is the photo of the 300 sheet second tray This is the photo of...

Page 179: ...us Next Disassembly Flow chart Power supply removal Note This is not a FRU This procedure is included as a reference to other removal procedures Pull out the power supply from the rear of the printer...

Page 180: ...ssembly Flow chart Duplex unit removal Note This is not a FRU This procedure is included as a reference to other removal procedures Pull up the latch and pull out the duplex unit from the rear of the...

Page 181: ...sing removal 1 Remove the input tray See Input tray removal on page 4 8 2 Remove the duplex unit See Duplex unit removal on page 4 11 3 Place the printer at the edge of the table 4 Remove the two scre...

Page 182: ...rib housing This is the photo of the wall rib housing Pick tires removal 1 Remove the input tray See Input tray removal on page 4 8 2 Remove the duplex unit See Duplex unit removal on page 4 11 3 Rem...

Page 183: ...Repair information 4 14 4447 20x Go Back Previous Next Disassembly Flow chart 5 Remove the left pick tire as shown 6 Do the same on the right pick tire This is the photo of the pick tires...

Page 184: ...chart Installation note When replacing the pick tire check the following The tire is fully aligned to the guides A of the pick arm as shown The clutch is still working the tires and hubs should rotate...

Page 185: ...Repair information 4 16 4447 20x Go Back Previous Next Disassembly Flow chart ADF pick assembly and separation pad removal 1 Open the ADF door 2 Remove the plastic e clip A A...

Page 186: ...vice Manual 4447 20x Go Back Previous Next Disassembly Flow chart 3 Pull out the gear shaft to remove Installation note When replacing the gear shaft be sure to insert it under the paper stopper A as...

Page 187: ...0x Go Back Previous Next Disassembly Flow chart 4 Hold the ADF pick and push it to the right to release the left tab from the slot 5 Ease out the right tab of the ADF pick from the slot 6 Press the si...

Page 188: ...x Go Back Previous Next Disassembly Flow chart 7 Lift the separation pad C to remove Note The spring under the separation pad may bounce off after removal Installation note a Insert the spring extensi...

Page 189: ...formation 4 20 4447 20x Go Back Previous Next Disassembly Flow chart b Insert the round tab A of the separation pad into the spring as shown This is the photo of the ADF pick assembly and the separati...

Page 190: ...2 Move the side guides of the ADF tray to the center 3 Position the tray at 45 degrees 4 Slightly bend the ADF tray with thumb and free the right hinge of the tray with a prying tool Warning Be caref...

Page 191: ...Repair information 4 22 4447 20x Go Back Previous Next Disassembly Flow chart This is the photo of the ADF input tray...

Page 192: ...20x Go Back Previous Next Disassembly Flow chart ADF door removal 1 Open the ADF door at 45 degrees and push the latches A to the sides to unlock 2 Open the ADF door fully and push the right hinge B...

Page 193: ...Repair information 4 24 4447 20x Go Back Previous Next Disassembly Flow chart 3 Turn the ADF door at 90 degrees from the left hinge and lift to remove This is the photo of the ADF door 2 1...

Page 194: ...may damage the machine Always take note of their original placement 1 Remove the power supply See Power supply removal on page 4 10 2 Remove the duplex unit See Duplex unit removal on page 4 11 3 Remo...

Page 195: ...nstallation as it may damage the machine Always take note of their original placement 1 Remove the power supply See Power supply removal on page 4 10 2 Remove the duplex unit See Duplex unit removal o...

Page 196: ...ice Manual 4447 20x Go Back Previous Next Disassembly Flow chart 6 Remove the plastic screw B securing the left cover to the printer 7 Slide back the left cover to remove This is the photo of the left...

Page 197: ...ext Disassembly Flow chart Installation note a Align the tabs A of the left cover with the guides B located at the bottom part of the printer Warning Be sure not to dislodge the tube C b Close the lef...

Page 198: ...te of their original placement 1 Remove the power supply See Power supply removal on page 4 10 2 Remove the duplex unit See Duplex unit removal on page 4 11 3 Remove the rear cover See Rear cover remo...

Page 199: ...Repair information 4 30 4447 20x Go Back Previous Next Disassembly Flow chart 7 Slide back the right cover to remove This is the photo of the right cover...

Page 200: ...embly Flow chart Installation note a Be sure the wires are properly placed inside the printer b Align the tabs A of the right cover with the guides B located at the bottom part of the printer c Close...

Page 201: ...emoval on page 4 25 4 Remove the right cover See Right cover removal on page 4 29 5 Remove the five M3x6 pan washer head screws A securing the metal shield to the system board 6 Remove the metal shiel...

Page 202: ...color Connector color J71 Out tray full TX Red black Black connector J72 Out tray full RX Red black Black connector J34 Paper staging flag sensor White connector J31 Duplex cover sensor Black connecto...

Page 203: ...rd to the printer 9 Remove the system board This is the photo of the system board J1 PF DC Red Black Black connector J32 Maint home Red Orange Brown Black Red connector J10 MPV motor Black Brown Orang...

Page 204: ...y removal on page 4 10 2 Remove the duplex unit See Duplex unit removal on page 4 11 3 Remove the rear cover See Rear cover removal on page 4 25 4 Remove the left cover See Left cover removal on page...

Page 205: ...ion 4 36 4447 20x Go Back Previous Next Disassembly Flow chart 7 Remove the plastic screw C at the left side of the printer 8 Remove the three plastic screws D securing the control panel assembly to t...

Page 206: ...t Disassembly Flow chart 9 Press the scanner latch handle and pull up the control panel assembly 10 Disconnect the control panel USB cable connector E to completely remove the control panel assembly T...

Page 207: ...ly See Power supply removal on page 4 10 2 Remove the duplex unit See Duplex unit removal on page 4 11 3 Remove the rear cover See Rear cover removal on page 4 25 4 Remove the left cover See Left cove...

Page 208: ...vice Manual 4447 20x Go Back Previous Next Disassembly Flow chart 8 Tilt the wireless card and disconnect the USB cable connector B as shown 9 Remove the wireless card This is the photo of the wireles...

Page 209: ...oval on page 4 11 3 Remove the rear cover See Rear cover removal on page 4 25 4 Remove the left cover See Left cover removal on page 4 26 5 Remove the right cover See Right cover removal on page 4 29...

Page 210: ...Manual 4447 20x Go Back Previous Next Disassembly Flow chart 10 Tilt the card reader and pull to remove Note The light pipe D may be dislodged while removing the card reader This is the photo of the c...

Page 211: ...1 Remove the power supply See Power supply removal on page 4 10 2 Remove the duplex unit See Duplex unit removal on page 4 11 3 Remove the rear cover See Rear cover removal on page 4 25 4 Remove the t...

Page 212: ...x Go Back Previous Next Disassembly Flow chart 8 Disconnect the three FFCs C from the system board 9 Flex the left side of the printer to release the left tab D from the ADF scanner assembly 10 Do the...

Page 213: ...scanner assembly 12 Remove the cable cover Warning Be sure to firmly hold the ADF scanner assembly to prevent machine damage 13 Route off the three disconnected FFCs from the side openings of the prin...

Page 214: ...Go Back Previous Next Disassembly Flow chart Installation note a Press down the toroid latches with a prying tool to release the toroids from the tabs b Insert the FFCs into the toroids c Insert the t...

Page 215: ...ssembly Flow chart 15 Disconnect the four cable connectors E 16 Route the ground connector F from the rear to the front side of the printer as shown 17 Fully extend the ADF scanner assembly and lift t...

Page 216: ...ee Duplex unit removal on page 4 11 3 Remove the rear cover See Rear cover removal on page 4 25 4 Remove the right cover See Right cover removal on page 4 29 5 Remove the ADF scanner assembly See ADF...

Page 217: ...Repair information 4 48 4447 20x Go Back Previous Next Disassembly Flow chart 10 Lift the ADF assembly to remove SRADFAsm3 This is the photo of the ADF assembly...

Page 218: ...power supply See Power supply removal on page 4 10 2 Remove the duplex unit See Duplex unit removal on page 4 11 3 Remove the rear cover See Rear cover removal on page 4 25 4 Remove the right cover Se...

Page 219: ...removal on page 4 11 3 Remove the rear cover See Rear cover removal on page 4 25 4 Remove the left cover See Left cover removal on page 4 26 5 Remove the right cover See Right cover removal on page 4...

Page 220: ...o Back Previous Next Disassembly Flow chart 10 Remove the five screws D securing the midframe cover 11 Push down the pogo pins and press the scanner latch handle until it clicks to release the midfram...

Page 221: ...Flow chart 12 Gently unsnap the midframe cover from the front cover Warning There are four snaps on the front cover that might break off if not properly separated from the midframe cover 13 Lift up t...

Page 222: ...Remove the control panel assembly See Control panel assembly removal on page 4 35 7 Remove the card reader See Card reader removal on page 4 40 8 Remove the ADF scanner assembly See ADF Scanner assem...

Page 223: ...Flow chart 13 Release the encoder strip from the left side 14 Remove the encoder strip This is the photo of the encoder strip Installation note Insert the encoder strip between the openings of the enc...

Page 224: ...ex unit removal on page 4 11 5 Remove the rear cover See Rear cover removal on page 4 25 6 Remove the left cover See Left cover removal on page 4 26 7 Remove the right cover See Right cover removal on...

Page 225: ...Repair information 4 56 4447 20x Go Back Previous Next Disassembly Flow chart 14 Pull the front cover to remove This is the photo of the front cover...

Page 226: ...See Right cover removal on page 4 29 6 Remove the top cover See ADF Scanner assembly removal on page 4 42 7 Remove the control panel assembly See Control panel assembly removal on page 4 35 8 Remove t...

Page 227: ...chart 13 Tilt the carrier card cover and push backward to release the hook B from the carrier card Installation note When reinstalling the carrier card cover be sure that it is touching the ground of...

Page 228: ...4 59 Service Manual 4447 20x Go Back Previous Next Disassembly Flow chart This is the photo of the alignment sensor SRAlignSnr7...

Page 229: ...l on page 4 25 4 Remove the left cover See Left cover removal on page 4 26 5 Remove the right cover See Right cover removal on page 4 29 6 Remove the control panel assembly See Control panel assembly...

Page 230: ...ector motor cable connectors D 15 Disconnect the tank door FFC E from the tank door sensor 16 Remove all cable connectors from the cable holder F 17 Separate the J72 and IPV cable connectors from the...

Page 231: ...ormation 4 62 4447 20x Go Back Previous Next Disassembly Flow chart 19 Disconnect the two neoprene tubes H from regulator and the vent tube J 20 Remove the two screws K securing the tank receiver asse...

Page 232: ...hart 21 Route off the vent tube and regulator tube from the guides and set aside 22 Route off the ink tubes Warning Be careful in handling the tubes as they can be easily detached from the junction 23...

Page 233: ...d 25 Remove the three disconnected FFCs from the guides and set aside Note Take note of the original routing of all the cables 26 Remove the ink tubes from the guides by releasing the snaps M using a...

Page 234: ...ng order from bottom to top a Vacuum tube b Pressure tube c Vent tube d Black K ink tube e Yellow Y ink tube f Magenta M ink tube g Cyan C ink tube Install the tubes between the tube guides A as shown...

Page 235: ...bottom of the printhead carrier assembly and move sideways to unlock 30 Lift up the printhead carrier assembly with the left hand and pull out the tank receiver assembly with the right hand to remove...

Page 236: ...Control panel assembly removal on page 4 35 7 Remove the wireless card See Wireless card removal on page 4 38 8 Remove the card reader See Card reader removal on page 4 40 9 Remove the ADF scanner ass...

Page 237: ...h down on both spring locks located at the bottom of the printhead carrier assembly and move sideways to unlock 17 Move the printhead carrier assembly to the maintenance position 18 Remove the T2 6 x...

Page 238: ...4 69 Service Manual 4447 20x Go Back Previous Next Disassembly Flow chart 19 Disconnect the printhead FFCs B to remove the printhead carrier card This is the photo of the printhead carrier card B...

Page 239: ...he connector lock A that are located at the bottom of the printhead carrier card 2 Insert the printhead FFCs B into the connector locks 3 Fasten the screw C to secure the printhead carrier card on top...

Page 240: ...t Disassembly Flow chart 4 Lift and tilt the printhead carrier card and fasten the printhead FFCs into the connector locks 5 Make sure that the encoder strip E is between the gaps of the encoder senso...

Page 241: ...Go Back Previous Next Disassembly Flow chart 6 Insert one end of the spring lock into the small gap 7 Do the same for the other spring lock on the other side 8 Push down on both spring locks and swin...

Page 242: ...26 5 Remove the right cover See Right cover removal on page 4 29 6 Remove the control panel assembly See Control panel assembly removal on page 4 35 7 Remove the wireless card See Wireless card remova...

Page 243: ...tion 4 74 4447 20x Go Back Previous Next Disassembly Flow chart 16 Tilt the printhead carrier card holder and pull up to remove from the printhead 17 Remove the two T2 6 x 7 6 pan head screws C securi...

Page 244: ...4 75 Service Manual 4447 20x Go Back Previous Next Disassembly Flow chart This is the photo of the printhead Installation note 1 Make sure that the printhead carrier is in the maintenance position...

Page 245: ...Repair information 4 76 4447 20x Go Back Previous Next Disassembly Flow chart 2 Place the printhead on the printhead carrier 3 The inlet has a gasket Install the gasket to the inlet as shown...

Page 246: ...pan head screws A to secure the inlet to the printhead Note Make sure to screw the inlet using the torque specification of 1 75 0 25 kgf cm 5 Install the printhead carrier card holder Note Make sure t...

Page 247: ...the tube clip C to cover the tubes and inlet 7 Attach the two T2 6 x 7 6 pan head screws to secure the printhead carrier card holder to the printhead 8 Install the printhead carrier card See the insta...

Page 248: ...page 4 35 7 Remove the wireless card See Wireless card removal on page 4 38 8 Remove the card reader See Card reader removal on page 4 40 9 Remove the ADF scanner assembly See ADF Scanner assembly rem...

Page 249: ...Repair information 4 80 4447 20x Go Back Previous Next Disassembly Flow chart This is the photo of the tank receiver assembly This is the photo of the inlet with tubes...

Page 250: ...printhead make sure that all the tubes are straightened out so that they do not overlap each other when installing them to the tank receiver assembly Installation note Follow the procedures to install...

Page 251: ...he tank security FFC C to the sensor c Connect the ink level sense FFC C J71 J72 and J5 cable connectors D to the system board d Install the ink tubes to the neoprene tubes of the tank receiver assemb...

Page 252: ...d to lock it on top of the tubes as shown b Move the printhead carrier assembly to the right side of the print engine c Install the other tube clip to the ink tubes on the right side of the print engi...

Page 253: ...tem board See System board removal on page 4 32 9 Remove the control panel assembly See Control panel assembly removal on page 4 35 10 Remove the wireless card See Wireless card removal on page 4 38 1...

Page 254: ...4 85 Service Manual 4447 20x Go Back Previous Next Disassembly Flow chart...

Page 255: ...t engine top view Staging sensor Power supply Vacuum Canister Purge pump Exit rollers and star wheels PRA sensor Pressure Release Arm PRA Pressure arm rollers Bin full sensor Maintenance pinch valve M...

Page 256: ...ge enabled digital camera or a flash drive to the printer 4 Card reader light Check the card reader status The light comes on when a memory card is inserted and blinks when a memory card is being acce...

Page 257: ...onnect the printer to a computer using a USB cable Warning Do not touch the USB port except when plugging in or removing a USB cable or installation cable Note Remove the sticker to access the port 6...

Page 258: ...447 20x Go Back Previous Next Connectors System board Pro5500 J18 J19 J20 J71 J72 J23 J45 J1 J5 J35 J40 J33 J29 J6 J46 J7 J38 J30 J31 J26 J22 J34 J28 J47 Card Reader USB INA USB J21 J09 J10 J32 J10 J6...

Page 259: ...ng Flag Sensor J22 ADF Motor and Encoder ADF Sensor and Cover Sensor J31 Duplex Cover Sensor J26 EOF J30 ADF J38 ASIC JTAG J24 ASIC UART J7 Power J46 PRA Home Sensor J6 NIP Open Motor J29 Pick DC Enco...

Page 260: ...5 6 Service Manual 4447 20x Go Back Previous Next Wireless card Card reader JP3...

Page 261: ...Connector locations 5 7 4447 20x Go Back Previous Next Carrier card J1 J2 J3...

Page 262: ...5 8 Service Manual 4447 20x Go Back Previous Next...

Page 263: ...ver Possible safety exposure from any non Lexmark attachments Maintaining the printer Cleaning the exterior of the printer Warning Do not use household cleaners or detergents as they may damage the fi...

Page 264: ...lint free cloth Moving the printer to another location When moving the printer and optional trays to another location follow these precautions Any cart used to move the printer must have a surface abl...

Page 265: ...es not include the rest of the base machine Units FRU Refers to the number of units packaged together and identified by the part number NS Not shown in the Asm Index column indicates that the part is...

Page 266: ...7 2 Service Manual 4447 20x Go Back Previous Next Assembly 1 Covers 5 6 8 9 10 11 12 13 16 17 1 14 15 7 2 3 4...

Page 267: ...DOP0204 1 1 Flatbed scanner assembly Flatbed scanner assembly removal on page 4 49 6 DOP0198 1 1 Midframe cover Midframe cover removal on page 4 50 7 DOP0200 1 1 Card reader Card reader removal on pag...

Page 268: ...7 4 Service Manual 4447 20x Go Back Previous Next Assembly 2 Engine 1 2 3 5 4...

Page 269: ...ach Units FRU Description Removal procedure 2 1 DOP0208 1 1 Encoder strip Encoder strip removal on page 4 53 2 DOP0206 1 1 Print engine assembly Print engine assembly removal on page 4 84 3 40x6949 1...

Page 270: ...7 6 Service Manual 4447 20x Go Back Previous Next Assembly 3 Fluid system assembly 1 3 2 5 4...

Page 271: ...1 2 Tank receiver assembly Tank receiver Regulator Tank receiver assembly with inlet removal on page 4 79 2 DOP0201 1 1 Alignment sensor Alignment sensor removal on page 4 57 3 40x6940 1 1 Printhead...

Page 272: ...al use only They cannot be ordered from Lexmark Asm index Part number Units mach Units FRU Description Removal procedure NS DOP0212 1 Cable parts packet Printhead carrier cables Tank security cable Ta...

Page 273: ...ne cord US NS 40X5866 1 1 Power cord 3 wire line cord UK NS 40X5869 1 1 Power cord Europe NS 40X5871 1 1 Power cord Switzerland NS 40X5935 1 1 Power cord South Africa NS 40X5979 1 1 Power cord Chile I...

Page 274: ...7 10 Service Manual 4447 20x Go Back Previous Next...

Page 275: ...m message table 2 46 error code table 2 38 2 40 E ESD sensitive parts 4 1 I initial check 2 1 installation environment 2 1 M models 1 1 O options and features description 1 2 P paper and media paper c...

Page 276: ...em board 7 5 40x6950 Duplex unit 7 3 40x6951 Power supply 7 3 40x6952 Input tray 7 3 40x8004 ADF pick assembly and separation pad 7 3 40x8005 300 sheet option tray 7 8 40x8006 550 sheet option tray 7...

Page 277: ...I 3 Service Manual 4447 20x Go Back Previous Next...

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