Lexmark Pro5500 Series, Service Manual

Page: 113 / 277

Diagnostic information
2-70
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Cartridge missing/cartridge unsupported service check
Cover open service check
Step Check Yes No
1 Check if the ink cartridges are properly installed.
Reinsert the ink cartridges. Check for any damage or
contamination on the cartridge terminals and contacts.
Are cartridges and terminals free from any damage
and contamination?
Go to step 2. Clean the
terminals with a
piece of cloth.
2 Turn off the printer by unplugging the power cord. Wait
for 10 seconds, and turn on the printer.
Resend the print job.
Does the problem remain?
Go to step 3. Problem resolved
3 Bring the printer up to the Manufacturing Mode . Go to
Manufacturing Test , and check if it is set to off.
Is the Manufacturing Test set to off?
Go to step 4. Set
Manufacturing
Test
to off.
4 Check the cable connecting the ink tank sense card on
the tank receiver to the J27 connector on the system
board for any damage. Reseat the cable on both ends.
Is the cable free from any damage?
Go to step 5. Replace the J27
cable. See
“Cable
parts packet” on
page 7-8
.
5 Replace the tank receiver assembly with inlet. See
“Tank receiver assembly with inlet removal” on
page 4-79
.
Does the problem remain?
Go to step 6. Problem resolved
6 Replace the system board. See “System board
removal” on page 4-32 .
Does the problem remain?
Replace the
printer. Problem resolved
Step Check Yes No
1 Check if the ADF/scanner assembly can close
properly. Check the cover sensor flag for any
damage.
Can the ADF/scanner assembly close properly
with the cover sensor flag free from damage?
Go to step 2. Reseat the whole
ADF/scanner
assembly. See
“ADF/
Scanner assembly
removal” on
page 4-42
.
2
Check if the cover sensor flag swings back when
hit, and is free from damage.
Is the cover sensor flag damaged?
Go to step 5. Go to step 3.
3
POR the printer, and bring it up to Manufacturing
Mode . From the home screen, touch
> Manufacturing test > Cover and door
sensor tests > Printzone cover sensor .
Does the status on the screen change every
time the sensor flag is hit?
Go to step 4. Go to step 5.