Lexmark Pro5500 Series, Service Manual

Page: 123 / 277

Diagnostic information
2-80
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Paper exit tray full
Step Check Yes No
1 Remove paper from the exit tray. Make sure the exit tray
sensor is free from any obstruction. Clear any obstruction.
Does the problem remain?
Go to step 2. Problem
resolved
2 Turn off the printer by unplugging the power cord. Wait for
10 seconds, and turn on the printer. Run the print/scan/copy
job again.
Does the problem remain?
Go to step 3. Problem
resolved
3 Check the J71 and J72 cables on the system board for
proper connection and damage. Reseat the cables.
Are the cables properly connected and free from
damage?
Go to step 4. Replace the
printer.
4 Check the exit tray sensor if it is dislodged. Reseat the
sensor.
Does the problem remain?
Go to step 5. Problem
resolved
5 Replace the system board . See “System board removal”
on page 4-32 .
Does the problem remain?
Go to step 6. Problem
resolved
6 Replace the print engine assembly. See “Print engine
assembly removal” on page 4-84 .
Does the problem remain?
Replace the
printer. Problem
resolved