Lexmark Pro5500 Series, Service Manual

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Service Manual
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Licensed ink cartridge shut
down Replace Cartridge Technical Support Center:
Be sure that the installed ink cartridges are
supported and genuine Lexmark cartridges.
Replace the ink cartridges. Turn off the printer by
unplugging the power cord. Wait for 10 seconds,
and turn on the printer. If the problem remains, then
replace the printer.
Unlicensed cartridge end of life Cartridge End of Life
Service:
Insert licensed ink cartridges, and run a test print.
From the home screen, touch
> Print
Reports > Demonstration Page .
Check if the J27 connector is not damaged. Reseat
the cable, and turn on the printer. If the problem
remains, then replace the system board. See
“System board removal” on page 4-32 . If this
does not solve the problem, then replace the tank
receiver assembly with inlet. See
“Tank receiver
assembly with inlet removal” on page 4-79 . If
the problem remains, then replace the printer.
Automatic printhead alignment
error Alignment Problem Technical Support Center:
Turn off the printer by unplugging the power cord.
Wait for 10 seconds, and turn on the printer. Insert
clean white paper in the input tray. From the home
screen, touch
> More Options > Deep
Clean Printhead > Deep Clean Color and Black .
If the problem remains, then replace the printer.
Service:
Go to “Alignment problem service check” on
page 2-69 .
Duplex (two-sided) printing
errors Technical Support Center:
Check if the media has the correct paper type and
paper size specifications for duplex printing. Turn
off the printer by unplugging the power cord. Wait
for 10 seconds, and turn on the printer. Resend the
print job. If the problem remains, then replace the
printer.
Duplex errors—stand-alone
operation Plain letter or A4-size paper is
required for two-sided printing
Service:
Check the duplex unit for any damages. If problem
remains, then replace the duplex unit. See
“Duplex unit removal” on page 4-11 .
Error Control panel message Action