Lexmark Pro5500 Series, Service Manual

Page: 85 / 277

Diagnostic information
2-42
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Printhead stall Technical Support Center:
Turn off the printer by unplugging the power cord.
Open the printzone cover and clear any obstruction
on the carrier path. Turn on the printer. If the
problem remains, then replace the printer.
Service:
Go to the Manufacturing Menu , and run a test
print. From the home screen, touch > Print
Reports > Demonstration Page .
Go to “Printhead stall service check” on
page 2-89 .
Printhead recovery warning Printhead Warning Technical Support Center:
Turn off the printer by unplugging the power cord.
Wait for 10 seconds, then turn on the printer. From
the home screen, touch
> More
Options > Deep Clean Printhead > Deep Clean
Color and Black . If the problem remains, replace
the printer.
Service:
Go to “Printhead recovery warning service
check” on page 2-88 .
Cartridge missing Cartridge Missing Technical Support Center:
Be sure that the installed ink cartridges are
supported and genuine Lexmark cartridges. Open
the ink tank door, and check if the cartridges are
properly installed. Reinsert the cartridges. Turn off
the printer by unplugging the power cord. Wait for
10 seconds, and turn on the printer. If the problem
remains, then replace the printer.
Service:
Bring the printer up in Manufacturing mode. From
the home screen, touch
> Manufacturing
Test , and check if it is set to off.
Cartridge not supported Cartridge Unsupported
Unable to authenticate
cartridge Cartridge Error
Printing faxes with missing/
invalid cartridges
Ink low behaviors Technical Support Center:
Shake the ink cartridges to check if they still
contain ink. Insert the cartridges, and POR the
printer. If error messages continue to appear, then
replace the cartridges. Be sure that the installed ink
cartridges are supported and genuine Lexmark
cartridges. Turn off the printer by unplugging the
power cord. Wait for 10 seconds, and turn on the
printer. If the problem remains, then replace the
printer.
Service:
Go to “Ink low service check” on page 2-75 .
Ink low thresholds
Ink low message Ink Low
Error Control panel message Action