Lexmark Pro5500 Series, Service Manual

Page: 129 / 277

Diagnostic information
2-86
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Printer paper jam (print zone/exit roll area) service check
7 Replace the pick tires. See “Pick tires removal”
on page 4-13 .
Does the problem remain?
Go to step 8. Problem resolved
8 Replace the wall rib housing. See “Wall rib
housing removal” on page 4-12 .
Does the problem remain?
Go to step 9. Problem resolved
9 Replace the input tray. See “Input tray removal”
on page 4-8 .
Does the problem remain?
Go to step 10. Problem resolved
10 Replace the system board. See “System board
removal” on page 4-32 .
Does the problem remain?
Go to step 11. Problem resolved
11 Replace the print engine assembly. See “Print
engine assembly removal” on page 4-84 .
Does the problem remain?
Replace the
printer. Problem resolved
Step Check Yes No
1 Check the leading edge of the paper for any
damage. Check for any obstruction in the paper
path.
Is the leading edge of the paper free from any
damage?
Go to step 2. Clear the paper path
for any obstruction.
2 Remove the input tray, and check the following
conditions for the paper:
• If it is within the stack limit.
• If it is within the paper specifications that is
supported by the duplex unit.
• If it has any defects like curls and folds.
• If it is properly placed in the input tray.
Is the paper within specifications and free from
any defects?
Go to step 3. Do any of the
following:
• Refer to the paper
specifications. See
“Media input type
specifications”
on page 1-20
and
“Media input
sizes
specifications”
on page 1-20
.
• If defects are
found, then replace
the paper.
• If the paper is
beyond the stack
limit, then lessen
the paper in the
input tray.
3 Check the star wheels on the exit rollers for any
damage. Make sure the exit ramps are functioning.
Are the star wheels free from any damage?
Go to step 4. Go to step 15.
Step Check Yes No