5–6
director product manager user guide
Using Maintenance Features
Enable Call-Home Notification
The call-home feature enables the HAFM server to automatically contact a support
center to report system problems. The support center server accepts calls from the
HAFM server, logs reported events, and notifies one or more support center
representatives.
Use the Enable Call Home Notification function on the Product Manager to enable
call-home notification for events that occur on the selected director. The default state
is disabled.
Notes
•
You must enable Call-Home Event Notification through the StorageWorks HAFM
application Maintenance menu before enabling this function through the Product
Manager for individual directors. A choice of two Call Home features is provided
when HAFM is installed.
•
In legacy HP environments, call-home notification for directors and switches
requires installation of Proactive Service software. This service is offered at no
additional charge for subsystems covered under an on-site warranty or on-site
storage hardware support contract. To register or order Proactive Services
software, contact your HP customer service representative.
•
In classic HP environments, configure telephone numbers and other information
for the call-home feature through the Windows dial-up networking application. To
enable call-home notification for a director, choose Enable Call Home
Notification from the Maintenance menu. Refer to the hp StorageWorks director
2/64 service manual for the Director 2/64 and the hp StorageWorks director 2/140
service manual for the Director 2/140.
A check mark displays next to the menu option to indicate that call-home notification
is enabled.
Backup and Restore Configuration
Choose this option to save the product configuration stored on the director to the
HAFM server hard disk, or to restore the product configuration from the HAFM
server. Only a single copy of the configuration is kept on the server.