GRASS VALLEY KARRERA, Installation & Service Manual

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Maintenance
320
Kayenne Control Panel Module Diagnostics
1 Select Status , Capture Software Diagnostic Data in the menu. A file browser window
will open.
2 After selecting the destination for the files in the left pane, press the Save button to
initiates the file copy process. A SW Diag Data directory will be created (or overwritten
if on already exists) containing GV Switcher system data. The time required to transfer
the files varies depending on the amount of data being saved, and may take several
minutes.
3 After the files have been copied, the entire contents of the directory should be
compressed into a .zip archive. Grass Valley Customer Support can provide instructions
on how to send this information to the GV engineering team for analysis.
Kayenne Control Panel Module Diagnostics
On Control Panels, boot information/diagnostic is shown on the left most character display
of every panel board. This information is immediately visible after a power cycle and
present until the application software writes the first data to the character displays.