Fuji Xerox apeosport-iv C3370, Administrator'S Manual

Page: 534 / 889

Problem Solving
534
Pr
oblem
Solv
ing
15
When connection to a desired Web server fails
IPv4 and IPv6 Connection Problems
The possible causes and remedies for problems when using an IPv4 or IPv6 address are as
follows:
Unable to connect using an IPv4 address
Unable to connect using an IPv6 address
Cause Remedy
The setting to use the proxy
server is not configured. In the environment using the proxy server, you must
configure the machine to use the proxy server to
connect to a desired Web server. Make sure that you
configure the settings to use the proxy server.
The setting to use a proxy server
is configured even though the
environment does not use a
proxy server. In an environment that does not use a proxy server,
such as when connecting to an intranet, do not make
the settings to use the proxy server.
The proxy server address is
incorrect. When the settings to use a proxy server are configured,
you cannot connect to a desired Web server only if the
IP address of the proxy server is correct. Set the correct
IP address of the proxy server.
When the proxy server access
requires authentication, you
cannot connect to the server
because the user name or
password is incorrect. Set the user name and password on the machine that
allow connection to the proxy server.
Symptom Remedy
When 0 (zero) is prepended to
the head of a value for the IPv4
address (for
example:192.0.2.010),
connection fails. Do not prepend 0 (zero) to each value of an IPv4
address.
Symptom Remedy
You cannot connect to the
machine with the link-local
address. When you specify the machine's link-local address, a
scope ID must be appended to the address. For
example, when you use Internet Explorer 11 on
Windows 7 to access the address
"fe80::203:baff:fe48:9010", you must append the
Ethernet adapter local area connection number (for
example, 8) for Windows 7 to the address as follows:
fe80::203:baff:fe48:9010%8
The machine cannot connect to
a computer running Windows
OS that supports IPv6. Assign a static IPv6 address to the computer running
Windows OS that supports IPv6. Then, register the IPv6
address on the machine as host address to allow
communication.