Fuji Xerox apeosport-iv C3370, Administrator'S Manual

Page: 517 / 889

Trouble during Faxing
517
Pr
oblem
Solv
ing
15
Unable to
communicate
(general fax) When calling from an
abbreviated telephone
number, an external access
number is appended. When calling from an abbreviated telephone
number to an external line, an external access
number such as "0" may be registered for the
abbreviated telephone number. Confirm the
telephone number of the receiver on the
Transmission Report - Job Undelivered.
You are using a feature such
as the Polling feature that is
not supported by the
destination fax. Confirm whether the destination fax supports
the feature.
The Authentication/
Accounting feature is being
used and the fax is being sent
directly from the computer. When the Authentication/Accounting feature
is used and you send a fax directly from the
computer, you must set the user ID and
passcode registered on the machine to the fax
driver.
Reference
z
For details on the Authentication/Accounting feature,
refer to "Authentication and Accounting Features"
(P.465). For details on how to directly send a fax from
the computer, refer to "Computer Operations" >
"Sending Fax" in the User Guide.
Unable to
communicate (IP
fax (SIP)) The IP address is incorrect. Set a correct IP address, subnet mask, and
gateway address on the machine.
The SIP user name is
incorrect. Set a correct SIP user name in the machine.
The correct IP address of a
SIP server is not set in the
machine. Set a correct IP address of the SIP server on
the machine.
The specified SIP server in a
network is not active. Consult your network administrator on the SIP
server condition.
Registration of the machine
information to a SIP server
failed. Turn the machine off and then on.
The IP fax (SIP) machine of
the recipient is abnormal. The data cannot be sent if the IP fax (SIP)
machine of the recipient is turned off. Call the
recipient to confirm the machine condition.
The method for specifying
the recipient is incorrect. Specify the following recipient information:
z
Neither a SIP server nor a VoIP gateway is
used. Specify "SIP user name@IP address"
for [Recipient].
z
Only a SIP server is used. Specify "SIP user
name" or "telephone number" in [Recipient].
z
Only VoIP gateway is used. Specify
"telephone number" in [Recipient].
z
Both SIP server and VoIP gateway are used.
Specify "SIP user name" or "telephone
number" in [Recipient].
You are using a feature such
as the polling feature that is
not supported by the
destination fax. Confirm whether the destination fax supports
the feature.
Symptom Cause Remedy