Fuji Xerox apeosport-iv C3370, Administrator'S Manual

Page: 516 / 889

Problem Solving
516
Pr
oblem
Solv
ing
15
Trouble during Faxing
This section describes how to resolve fax problems.
Note
z
For troubles during Internet faxing, refer to "E-mail Features Problems" (P.532).
z
The Fax features are not available for some models. An optional component is required. For more
information, contact our Customer Support Center.
Sending Problems
If you cannot send a fax, identify the symptom in the following table to perform the
remedy.
Symptom Cause Remedy
A Transmission
Report - Job
Undelivered is
output. The fax was not sent because
of an error. Check the Transmission Results in the
Transmission Report - Job Undelivered. If an
error code is displayed, refer to "Error Code"
(P.539).
Unable to
communicate
(general fax) The phone line is not
connected correctly. The machine is equipped with connectors to
which to connect phone lines. Communication
is enabled only when the phone line is
connected to the correct connector. When the
cable connection is correct, the On-hook
feature allows you to call via general lines.
The phone dialing method is
not available. Specify the same dialing method as the one
(Tone/10pps) subscribed for the machine.
An error occurred with the
phone line. Use a telephone near the machine to check
whether you can make a phone call. If the
phone call is disabled, the problem is in the
phone line, not in the machine.
The destination machine is
abnormal. The data cannot be sent if the machine of the
recipient is turned off, is set to "manual"
receiving mode, or does not support G3
reception. Call the recipient to confirm the
machine condition.
An incorrect fax number is
used. Check the fax number and try sending again.
The number is not for fax
number. If no peep sound is heard from the receiver
when you call the number, the number is not
for a fax number.
You forgot the external
access number. When calling from an extension line, the
external access number is required.
When dialing, dial the external access number
such as "0", and then dial the fax number.
When the switchboard is changed and you
cannot send faxes, try the external access
number "0
*
" instead of "0".