Supplemental Guide – DOC. 8412A
UC-P100-S/UC-P110-S Phones for Skype for Business
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next available agent. After a call agent accepts the call, other agents’ phones stop
ringing.
The routing methods for Response Group are as follows:
•
LongestIdle – Calls are routed to the agent who has been idle (that is, not
involved in a Skype for Business activity) for the longest period of time.
•
RoundRobin – Calls are routed to the next available agent on the list.
•
Serial – Calls are always routed to the first agent on the list, and are only routed
to other agents if this person is not available or does not answer within the
allotted time.
•
Parallel – Calls are routed to all agents at the same time, except for agents
whose presence status indicates that they are in a call or otherwise unavailable.
•
Attendant – Calls are routed to all agents at the same time, even if the agent’s
presence status indicates that he or she is in a call or otherwise unavailable. The
only exception occurs when an agent has set his or her presence to Do Not
Disturb.
The default routing method is Parallel.
For information on creating a response group, refer to “Deployment process for
Response Group in Skype for Business 2015” on Microsoft TechNet.
Response Group Ringtone
The Response Group Ringtone feature allows the phone to play a distinct ringtone when
receiving a response group call.
Response Group Ringtone can be configured using the configuration files or locally.
Configuration Methods
Central Provisioning
(Configuration File)
<y0000000000xx>.cfg
Configure a ringtone for the Response
Group calls.
Parameters:
phone_setting.rsg_call_ring.enable
phone_setting.rsg_call_ring_type
Local
Phone User Interface
Configure a ringtone for the Response
Group calls.
