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6.7 Error Messages and Error Codes
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016-529 An error occurred when connecting to the Remote Download server.
Confirm the following items:
• If the network cable is connected properly.
• If the Remote Download server is correctly set on the network.
016-535 The firmware update file specified on the Remote Download server does not exist. Confirm the file
on the Remote Download server.
016-536 The server name could not be resolved when connecting to the Remote Download server.
Check the following items:
• If the connection with the DNS server is correct.
• If name of the Remote Download server is registered to the DNS server.
016-537 The port of the destination Remote Download server is not open.
Confirm if the port is open of the Remote Download server.
016-538 An error occurred when writing the firmware update file to the hard disk.
The file obtained from the Remote Download server could not be written to the hard disk. Confirm
the amount of available space, and delete files that are no longer required. Alternatively, replace
the hard disk.
016-543 The specified domain deleted from the ApeosWare Authentication Management or ApeosWare
Authentication Agent.
Add the domain to the ApeosWare Authentication Management or ApeosWare Authentication
Agent.
016-545 The specified domain was deleted from the ApeosWare Authentication Management or
ApeosWare Authentication Agent.
Adjust the times of the computer of the active directory and the computer on which the
ApeosWare Authentication Management or ApeosWare Authentication Agent is installed. Also, if
the Windows Time Service of the computer on which the ApeosWare Authentication Management
or ApeosWare Authentication Agent is installed has stopped, start the service.
Refer to
• ApeosWare Authentication Management Manual or ApeosWare Authentication Agent Manual
016-546 A local user tried to obtain the information of another user.
Contact our Customer Support Center.
016-548 The machine is not registered in the ApeosWare Authentication Management or ApeosWare
Authentication Agent.
Register the machine in the ApeosWare Authentication Management or ApeosWare
Authentication Agent.
For more information on the process, refer to the manual for the ApeosWare Authentication
Management or ApeosWare Authentication Agent.
Refer to
• ApeosWare Authentication Management Manual or ApeosWare Authentication Agent Manual
016-553 The ApeosWare Authentication Management or ApeosWare Authentication Agent does not
support the interface version of the machine.
Make sure the supported version to upgrade the ApeosWare Authentication Management or
ApeosWare Authentication Agent.
016-554 The login name and password used for domain user authentication of the Authentication Agent is
invalid.
Correctly set the login name and password used for domain user authentication of the
Authentication Agent.
016-555 Connection to the ApeosWare Authentication Management or ApeosWare Authentication Agent
to the database or the active directory timed out.
Check whether you can connect from the ApeosWare Authentication Management or ApeosWare
Authentication Agent to the database or the active directory.
Refer to
• ApeosWare Authentication Management Manual or ApeosWare Authentication Agent Manual
Error Code Cause/Remedy