Endress+Hauser Proline Promag W 500, Руководство по эксплуатации

Страница: 172 / 262

Diagnostics and troubleshooting Proline Promag W 500 PROFINET
172 Hauser
Error Possible causes Solution
Apart from the active network
connection to the measuring device,
other network connections are also
being used. • Make sure that no other network
connections are established by
the computer (also no WLAN)
and close other programs with
network access to the computer.
• If using a docking station for
notebooks, make sure that a
network connection to another
network is not active.
Not connecting to Web server Incorrect WLAN access data • Check WLAN network status.
• Log on to the device again using
WLAN access data.
• Verify that WLAN is enabled on
the measuring device and
operating device →  92.
WLAN communication disabled –
Not connecting to Web server,
FieldCare or DeviceCare No WLAN network available • Check if WLAN reception is
present: LED on display module
is lit blue
• Check if WLAN connection is
enabled: LED on display module
flashes blue
• Switch on instrument function.
Network connection not present or
unstable WLAN network is weak. • Operating device is outside of
reception range: Check network
status on operating device.
• To improve network
performance, use an external
WLAN antenna.
Parallel WLAN and Ethernet
communication • Check network settings.
• Temporarily enable only the
WLAN as an interface.
Web browser frozen and operation
no longer possible Data transfer active Wait until data transfer or current
action is finished.
Connection lost 1. Check cable connection and
power supply.
2. Refresh the Web browser and
restart if necessary.
Content of Web browser
incomplete or difficult to read Not using optimum version of Web
server. 1. Use the correct Web browser
version →  91.
2. Clear the Web browser cache and
restart the Web browser.
Unsuitable view settings. Change the font size/display ratio
of the Web browser.
No or incomplete display of
contents in the Web browser • JavaScript not enabled
• JavaScript cannot be enabled 1. Enable JavaScript.
2. Enter http://XXX.XXX.X.XXX/
basic.html as the IP address.
Operation with FieldCare or
DeviceCare via CDI-RJ45 service
interface (port 8000) Firewall of computer or network is
preventing communication Depending on the settings of the
firewall used on the computer or in
the network, the firewall must be
adapted or disabled to allow
FieldCare/DeviceCare access.
Flashing of firmware with FieldCare
or DeviceCare via CDI-RJ45 service
interface (via port 8000 or TFTP
ports) Firewall of computer or network is
preventing communication Depending on the settings of the
firewall used on the computer or in
the network, the firewall must be
adapted or disabled to allow
FieldCare/DeviceCare access.