3860/80 User’s Manual
11-4
Troubleshooting (Continued)
Problem
Cause and Possible Solutions
Paper does not feed properly.
Paper not loaded correctly. Reload paper as shown in “Put Paper in the
Tractors”, Chapter 2.
Print head too close to paper. Readjust print gap.
Paper supply not correctly aligned with paper opening. Reposition paper.
Ribbon guide not placed properly on print head nozzle. Reposition ribbon
guide.
Paper jammed.
Paper damaged on leading edge or not in tractor pins. Remove paper from
printer, tear off the damaged part, and reinstall according to “Put Paper in
the Tractors”, Chapter 2. Be sure to remove all damaged paper from the
printer.
Ribbon tears
Print Head defective; gap too small or too large; ribbon end of life.
Printer will not print to right end
of page.
Right margin set too far to the left. This often happens when switching to
compressed print; all of the emulations except ANSI set margins in
columns.
Printed Menus are unreadable
due to very short print lines.
Margins set too narrow in the current format. Press the First, 1, Enter, 1,
Enter, Clear keys to get out of the Printed Menu. Note the format assigned
to the current paper path and temporarily use a format with wider margins.
When attempting to go offline,
the display switches to
“
ONLINE:ENTER CODE
” and
the MODE and ONLINE lights
flash continuously.
Online lock has been entered from the host. Enter the correct code or, as
a last resort, ISU the printer. See “Lock the Printer Online”, Chapter 5.
When attempting to enter the
Printed Menu, the display
switches to “
Prog:ENTR CODE
.”
Menu lockout has been set. Enter the correct code, or as a last resort, ISU
the printer. See “Lock the Printed Menu”,
Chapter 5.
LCD displays “
Gap Adjust
Error
”
Could mean an intermittent Sensor error (see following). Gap motor is not
responding and needs replacement.
LCD displays “
Gap Sensor
Error
”
Means a stuck pin 9 wire in the printhead. Sometimes printing or cleaning
the printhead will loosen or correct it. If not, replace the printhead.
