Appendix B: Troubleshooting
Common Problems and Solutions
Quantum DXi8500 User’s Guide
475
Replication Problems
Table 44
describes corrective actions for problems occurring with the
replication.
Table 44 Replication Problems
DXi8500 remote
management pages
are not visible.
IF you cannot connect to the DXi8500
remote management pages, verify that the
following network settings for the DXi8500
are correct:
• Hostname
• IP addresses
• Default gateway
• Subnet mask
• Domain name (optional)
An Ethernet cable is
removed during
normal operation.
The system will discontinue use of the
associated Ethernet port. A Service ticket
will be issued. The possibility of errors exist;
data corruption will not occur.
Reconnect the cable as soon as possible. It
is not necessary to power the system off.
Depending on the state of the system when
the Ethernet cable was removed,
replication, system management, or ingest
may need to be restarted.
Problem
Corrective Action
Problem
Explanation/Corrective Action
The replication was
paused, but the
replication is still in
process.
When you click
Pause
, the system will
continue to replicate the current tag or
block of information in process. The process
of completing the current tag replication
can take up to 15 minutes to complete.
Once that tag has completed replication the
system will pause and wait to resume.
Summary of Contents for DXi8500
Page 1: ...User s Guide Quantum DXi8500 with DXi 2 2 1 Software 6 67205 04 Rev B...
Page 30: ...Preface xxx Quantum DXi8500 User s Guide...
Page 182: ...Chapter 4 DXi8500 Configuration Wizards Support Wizard 152 Quantum DXi8500 User s Guide...
Page 194: ...Chapter 5 DXi8500 Home Page Current Activity Overview 164 Quantum DXi8500 User s Guide...
Page 251: ...Chapter 6 DXi8500 Replication Reports Quantum DXi8500 User s Guide 221...
Page 252: ...Chapter 6 DXi8500 Replication Reports 222 Quantum DXi8500 User s Guide...
Page 478: ...Chapter 10 DXi8500 Utilities Reboot Shutdown 448 Quantum DXi8500 User s Guide...
Page 508: ...Appendix B Troubleshooting Common Problems and Solutions 478 Quantum DXi8500 User s Guide...
Page 516: ...Appendix C Regulatory Statements 486 Quantum DXi8500 User s Guide Declaration of Conformity...