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Appendix B: Troubleshooting
Common Problems and Solutions
472
Quantum DXi8500 User’s Guide
Table 41 Start-up Problems
Hardware Problems
Table 42
describes corrective actions for problems occurring with the
system hardware.
Table 42 Hardware Problems
Problem
Corrective Action
FATAL ERROR Unable
to start SNFS!
Message displays.
Contact your Quantum Customer Support
representative (see
Getting More
Information or Help
on page xxviii).
FATAL ERROR Unable
to start blockpool!
Message displays.
Contact your Quantum Customer Support
representative (see
Getting More
Information or Help
on page xxviii).
Problem
Corrective Action
The system does not
power on.
Make sure the power cords are connected
to a grounded electrical outlet and the
power switches located on the back of the
power supplies are on. If the problem
persists, contact your Quantum Customer
Support representative to arrange for
service (see
Getting More Information or
Help
on page xxviii).
One power supply is
not functioning.
Determine which power supply has failed by
observing the red fault LED on the power
supply. Contact your Quantum Customer
Support representative to arrange for
service (see
Getting More Information or
Help
on page xxviii).
Both power supplies
are not functioning.
Determine which power supply has failed by
observing the red fault LED on the power
supply. Contact your Quantum Customer
Support representative to arrange for
service (see
Getting More Information or
Help
on page xxviii).
Summary of Contents for DXi8500
Page 1: ...User s Guide Quantum DXi8500 with DXi 2 2 1 Software 6 67205 04 Rev B...
Page 30: ...Preface xxx Quantum DXi8500 User s Guide...
Page 182: ...Chapter 4 DXi8500 Configuration Wizards Support Wizard 152 Quantum DXi8500 User s Guide...
Page 194: ...Chapter 5 DXi8500 Home Page Current Activity Overview 164 Quantum DXi8500 User s Guide...
Page 251: ...Chapter 6 DXi8500 Replication Reports Quantum DXi8500 User s Guide 221...
Page 252: ...Chapter 6 DXi8500 Replication Reports 222 Quantum DXi8500 User s Guide...
Page 478: ...Chapter 10 DXi8500 Utilities Reboot Shutdown 448 Quantum DXi8500 User s Guide...
Page 508: ...Appendix B Troubleshooting Common Problems and Solutions 478 Quantum DXi8500 User s Guide...
Page 516: ...Appendix C Regulatory Statements 486 Quantum DXi8500 User s Guide Declaration of Conformity...