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Appendix B: Troubleshooting
Common Problems and Solutions
474
Quantum DXi8500 User’s Guide
Table 43 Ethernet Network
Problems
Problem
Corrective Action
The Ethernet link light
on the DXi8500 is not
lit when a cable is
connected to a hub or
switch.
Check to make sure the Ethernet cable is
not a cross-over cable. Use only “straight”
CAT-6 Ethernet cables.
Port on the hub or switch is not active or
damaged.
Port on the DXi8500 is damaged. Contact
the Quantum Customer Support
department (see
Getting More Information
or Help
on page xxviii).
The Ethernet link light
on the switch or hub
is not lit when a cable
is connected to
DXi8500 system.
Check to make sure the Ethernet cable is
not a cross-over cable. Use only “straight”
CAT-6 Ethernet cables.
Port on the hub or switch is not active or
damaged.
Port on the DXi8500 is damaged. Contact
the Quantum Customer Support
department (see
Getting More Information
or Help
on page xxviii).
DXi8500 system is not
visible on the Ethernet
network.
Try to ping the DXi8500 system IP address
from a host on the same network. If the
ping reports round trip times, the DXi8500
system is active. If not, check the cables,
switches, or hubs for damaged
components. If everything checks out,
contact the Quantum Customer Support
department (see
Getting More Information
or Help
on page xxviii).
Summary of Contents for DXi8500
Page 1: ...User s Guide Quantum DXi8500 with DXi 2 2 1 Software 6 67205 04 Rev B...
Page 30: ...Preface xxx Quantum DXi8500 User s Guide...
Page 182: ...Chapter 4 DXi8500 Configuration Wizards Support Wizard 152 Quantum DXi8500 User s Guide...
Page 194: ...Chapter 5 DXi8500 Home Page Current Activity Overview 164 Quantum DXi8500 User s Guide...
Page 251: ...Chapter 6 DXi8500 Replication Reports Quantum DXi8500 User s Guide 221...
Page 252: ...Chapter 6 DXi8500 Replication Reports 222 Quantum DXi8500 User s Guide...
Page 478: ...Chapter 10 DXi8500 Utilities Reboot Shutdown 448 Quantum DXi8500 User s Guide...
Page 508: ...Appendix B Troubleshooting Common Problems and Solutions 478 Quantum DXi8500 User s Guide...
Page 516: ...Appendix C Regulatory Statements 486 Quantum DXi8500 User s Guide Declaration of Conformity...