Quantum DXi8500, User Manual

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Appendix B: Troubleshooting
Common Problems and Solutions
474 Quantum DXi8500 User’s Guide
Table 43 Ethernet Network
Problems
Problem Corrective Action
The Ethernet link light
on the DXi8500 is not
lit when a cable is
connected to a hub or
switch.
Check to make sure the Ethernet cable is
not a cross-over cable. Use only “straight”
CAT-6 Ethernet cables.
Port on the hub or switch is not active or
damaged.
Port on the DXi8500 is damaged. Contact
the Quantum Customer Support
department (see Getting More Information
or Help on page xxviii).
The Ethernet link light
on the switch or hub
is not lit when a cable
is connected to
DXi8500 system.
Check to make sure the Ethernet cable is
not a cross-over cable. Use only “straight”
CAT-6 Ethernet cables.
Port on the hub or switch is not active or
damaged.
Port on the DXi8500 is damaged. Contact
the Quantum Customer Support
department (see Getting More Information
or Help on page xxviii).
DXi8500 system is not
visible on the Ethernet
network.
Try to ping the DXi8500 system IP address
from a host on the same network. If the
ping reports round trip times, the DXi8500
system is active. If not, check the cables,
switches, or hubs for damaged
components. If everything checks out,
contact the Quantum Customer Support
department (see Getting More Information
or Help on page xxviii).