Quantum DXi8500, User Manual

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Chapter 8: DXi8500 Alerts
Service Tickets
Quantum DXi8500 User’s Guide 261
Figure 150 Email Ticket
Information
3 In the Email Recipient box, enter the e-mail address where you
want to send the ticket details.
4 (Optional) In the Comment box, enter additional information to
send with the ticket.
5 Click Send .
Closing a Service Ticket
Close a service ticket if the problem the caused the system to generate
the ticket is resolved. You can also close all service tickets that are
currently open.
Note:
You can still view and modify a ticket after it has been closed.
To close all service tickets that are currently open, below the list of
service tickets, click Close All .
To close a single service ticket:
1 In the list of service tickets, click the ticket number.
2
Click
Analysis
at the bottom of the page.
The Ticket Analysis section displays at the bottom of the page (see
Figure 149 ).
Email Ticket