15 Problem Solving
420
P
roblem S
o
lv
ing
15
Trouble during Faxing
This section describes how to resolve fax problems.
Note
•
For troubles during Internet faxing, refer to "E-mail Features Problems" (P.443).
•
The Fax features are not available for some models. An optional component is required. For
more information, contact our Customer Support Center.
Sending Problems
If you cannot send a fax, identify the symptom in the following table to perform the
remedy.
Symptom
Cause
Remedy
A Transmission
Report - Job
Undelivered is
output.
The fax was not sent
because of an error.
Check the Transmission Results in the
Transmission Report - Job Undelivered. If
an error code is displayed, refer to "Error
Code" (P.449).
Unable to
communicate
(general fax)
The phone line is not
connected correctly.
The machine is equipped with connectors
to which to connect phone lines.
Communication is enabled only when the
phone line is connected to the correct
connector.
When the cable connection is correct, the
On-hook feature allows you to call via
general lines.
The phone dialing method is
not available.
Specify the same dialing method as the
one (Tone/10pps) subscribed for the
machine.
An error occurred with the
phone line.
Use a telephone near the machine to
check whether you can make a phone call.
If the phone call is disabled, the problem is
in the phone line, not in the machine.
The destination machine is
abnormal.
The data cannot be sent if the machine of
the recipient is turned off, is set to
"manual" receiving mode, or does not
support G3 reception.
Call the recipient to confirm the machine
condition.
An incorrect fax number is
used.
Check the fax number and try sending
again.
The number is not for fax
number.
If no peep sound is heard from the receiver
when you call the number, the number is
not for a fax number.
You forgot the external
access number.
When calling from an extension line, the
external access number is required.
When dialing, dial the external access
number such as "0", and then dial the fax
number.
When the switchboard is changed and you
cannot send faxes, try the external access
number "0*" instead of "0".
Summary of Contents for apeosport-IV 6080
Page 1: ...ApeosPort IV 7080 ApeosPort IV 6080 DocuCentre IV 7080 DocuCentre IV 6080...
Page 14: ...14...
Page 102: ...4 Machine Status 102 Machine Status 4...
Page 266: ...5 Tools 266 Tools 5...
Page 294: ...7 Printer Environment Settings 294 Printer Environment Settings 7...
Page 326: ...9 Scanner Environment Settings 326 Scanner Environment Settings 9...
Page 334: ...10 Using IP Fax SIP 334 Using IP Fax SIP 10...
Page 346: ...12 Using the Server Fax Service 346 Using the Server Fax Service 12...
Page 364: ...13 Encryption and Digital Signature Settings 364 Encryption and Digital Signature Settings 13...
Page 402: ...14 Authentication and Accounting Features 402 Authentication and Accounting Features 14...
