Dell H815dw, User Manual

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Troubleshooting Guide
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3
The toner cartridge may be low or need to be replaced. Confirm the
amount of toner left in the toner cartridge.
a
Check the toner level on the Dell Printer Configuration Web Tool .
b
Replace the toner cartridge as necessary.
Does this solve your problem?
The task is complete. Go to action 4.
4 If you are using a non-Dell brand toner cartridge, enable the Non-Dell
Toner option.
a
Start the Tool Box from the Dell Printer Hub or Dell Printer
Management Tool , and click Service Tools on the Printer
Maintenance tab.
b
Ensure that the On check box under Non-Dell Toner is selected.
Does this solve your problem?
The task is complete. Go to action 5.
5
Disable the Toner Saver in the printer driver.
a
On the Others tab, ensure that Off is selected in the Toner Saver
drop-down menu.
Does this solve your problem?
The task is complete. Go to action 6.
6
The print media surface may be uneven. Try changing the Paper Type
setting in the printer driver. For example, change the plain paper to
thick.
a
On the General tab, change the Paper Type setting.
Does this solve your problem?
The task is complete. Go to action 7.
7 Verify that the correct print media is being used. See "Supported Paper
Types." If not, use the print media recommended for the printer.
Does this solve your problem?
The task is complete. Go to action 8.
8
Replace the drum cartridge.
a
Replace the drum cartridge. See "Replacing the Drum Cartridge."
b
After you replace the drum cartridge, click Reports on the Printer
Setting Reports tab.
c
Click Demo Page .
The demo page is printed.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No