522
Troubleshooting Guide
MPF Multi-feed Jam
Noise
4
Fan the print media.
Does this solve your problem?
The task is complete.
Go to action 5.
5
Wipe the retard roller in tray1 or the optional 550-sheet feeder where the
multi-feed occurred with a cloth moistened with water.
Does this solve your problem?
The task is complete.
Contact Dell.
Action
Yes
No
1
Ensure the media type you are using.
If using rough surface paper, go to action 2.
If using other type of print media, go to action 3.
-
-
2
Load rough surface paper one sheet at a time.
Does this solve your problem?
The task is complete.
Go to action 4.
3
Use print media that is not damp.
Does this solve your problem?
The task is complete.
Go to action 4.
4
Fan the print media.
Does this solve your problem?
The task is complete.
Go to action 5.
5
Wipe the retard roller in the MPF where the multi-feed occurred with a
cloth moistened with water.
Does this solve your problem?
The task is complete.
Go to action 6.
6
Decrease the number of print media to be loaded to the MPF.
Does this solve your problem?
The task is complete.
Contact Dell.
Action
Yes
No
1
Replace the fusing unit, the transfer unit, and the retard roller.
a
Replace the fusing unit, the transfer unit, and the retard roller. See
"Replacing the Fusing Unit, the Transfer Unit, and the Retard Roller."
b
After you replace the fusing unit, the transfer unit, and the retard
roller
, press the
(Information)
button and tap
Report/List
.
c
Tap
Demo Page
.
The demo page is printed.
Does this solve your problem?
The task is complete.
Go to action 2.
2
Replace the drum cartridge.
Does this solve your problem?
The task is complete.
Go to action 3.
3
Replace the toner cartridge. See "Replacing the Toner Cartridge."
The task is complete.
(The toner cartridge
has been damaged.
Replace it with a new
one.)
Contact Dell.
Action
Yes
No
Summary of Contents for H815dw
Page 2: ......
Page 24: ...24 Contents Template Last Updated 2 7 2007 ...
Page 26: ...26 ...
Page 30: ...30 Notes Cautions and Warnings ...
Page 38: ...38 Product Features ...
Page 44: ...44 About the Printer ...
Page 46: ...46 ...
Page 48: ...48 Overview of the Printer Setup ...
Page 86: ...86 Loading Paper ...
Page 100: ...100 Installing Printer Drivers on Windows Computers ...
Page 104: ...104 Installing Printer Drivers on Macintosh Computers ...
Page 114: ...114 ...
Page 180: ...180 Dell Printer Configuration Web Tool ...
Page 282: ...282 ...
Page 316: ...316 Copying ...
Page 344: ...344 Scanning For Apple Macintosh Password for Scanner Enter the password ...
Page 380: ...380 Dell Document Hub ...
Page 386: ...386 ...
Page 404: ...404 Understanding Your Printer Software ...
Page 424: ...424 Using Digital Certificates ...
Page 434: ...434 Understanding Printer Messages ...
Page 440: ...440 Specifications ...
Page 441: ...441 Maintaining Your Printer 31 Maintaining Your Printer 443 32 Clearing Jams 469 ...
Page 442: ...442 ...
Page 468: ...468 Maintaining Your Printer ...
Page 476: ...476 Clearing Jams 8 Insert the MPF into the printer 9 Close the rear cover ...
Page 499: ...499 Troubleshooting 33 Troubleshooting Guide 501 ...
Page 500: ...500 ...
Page 530: ...530 Troubleshooting Guide ...
Page 531: ...531 Appendix Appendix 533 ...
Page 532: ...532 ...