Pitney Bowes Relay 5000, Руководство оператора, Страница: 113 / 202

SV63136 Rev. A
5-17
Troubleshooting • 5
Table 5-9 Mail Piece Problems
Problem Cause Action
Wrong fold type. Job is set up incorrectly. Check job definition and make appropriate adjustments
to meet job specifications.
Fold panel length incorrect. Job is set up incorrectly. Select automeasure, or make manual adjustments to
meet job specifications, then rerun Trial Piece.
Address not showing in
envelope window.
• Item loaded incorrectly.
• Lead edge is not in the
lead position.
• Reload item. Refer to Loading Trays in Chapter 3
of this guide.
• Ensure lead edge is in correct position, as
indicated in the loading instructions on the display
screen.
• On Trial Piece Complete screen, press "Adjust
Address" and follow the instruction that appear.
Job is set up incorrectly. Ensure the item with the address is personalized, and
the correct address location is selected. Also, ensure
the selected envelope type is "window" and the flap
orientation is correct. If necessary, refer to Editing a
Job in Chapter 3 of this guide.
Table 5-10 Scanning Problems
Problem Cause Action
Two or more collations are
inserted in a single envelope.
OR
A single collation is broken
in two and inserted into two
envelopes.
OR
System stops and declares an
error.
NOTE: Recommended OMR
thickness is 0.012" (0.33mm)
to 0.49" (12mm). For general
information on scanning, see
Chapter 8 .
Scanner head position
improperly adjusted.
Check position adjustment of scanner head. See
instructions in Chapter 8 .
Selected scan definition is
incorrect for job.
Select correct scan definition.
Scan definition incorrectly
set up.
Review scan setup using scan setup options on the
Control Panel.
Material loaded in
incorrect order.
Load material in correct order.
Adverse paper motion. This
refers to any misalignment
of paper that can cause a
misread. It includes paper
skew, paper slippage and
paper offset to one side of
the transport.
Make sure material is properly loaded. In particular,
check the feeder side guides. Check the transport is
free of obstructions.
Poor OMR or barcode
printing. Problems include
insufficient contrast, poor
print quality (voids, fuzzy
printing) and inadequate
clear zones.
Check the mark specifications to make sure OMR
or barcodes are fully compliant. Low toner in laser
and dot matrix printers can cause problems, as can
rough paper. Certain printing methods (such as ion
deposition) can also cause printing problems.
Scanner inoperative. Contact your system supplier.