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Information necessary to send to Support
Appendix C Troubleshooting
304
always steps to reproduce although sometimes these can be difficult to find. It
can be timing dependant ("you have to do this exactly 1.342 seconds later"!)
or just very difficult to see a pattern. However in most cases problems are
quite repeatable.
When a problem can be reproduced, the next step is to refine the steps to
determine the exact cause. The process should be repeated, attempting to
leave out one step at a time to confirm if that step is required. Where scripts
are executed, each line should be removed to determine just the required
steps to reproduce the problem.
C.10 Information necessary to send to Support
If all these diagnostic suggestions fail and it becomes necessary to contact
support please have the following information:
•
Your software licence key
•
The software version and build number e.g. 1.2 (12). Also state if the
project was upgraded from a previous version
•
The EXACT wording and spelling of any error message
•
If an application is being sent it should be possible to remove unnecessary
pages, objects, scripts, points, alarms, recipes, datalogging and database
connections
•
Clear description of the function that the Manual says the software should
provide
•
Clear, precise, repeatable steps to recreate the issue on a new application
Содержание CX-Supervisor
Страница 1: ...CX Supervisor Software Cat No W10E EN 01 User Manual Software Release 3 1...
Страница 3: ...Copyright Notice 2...
Страница 16: ...15...
Страница 17: ...16...
Страница 27: ...Tip of the Day SECTION 1 Graphics Editor 26...
Страница 35: ...CX Supervisor Preferences SECTION 2 Pages 34...
Страница 79: ...Responding to Events SECTION 5 ActiveX Objects 78...
Страница 115: ...Printing the Graphics Library SECTION 7 Graphics Library 114...
Страница 181: ...Data Logging SECTION 11 Data Logging 180...
Страница 201: ...Examples SECTION 12 Databases 200...
Страница 243: ...Performance Monitor SECTION 16 Application Analysis Performance Monitor 242...
Страница 253: ...Using with Omron s CX Server OPC SECTION 17 Using CX Supervisor as an OPC Cli 252...
Страница 259: ...Creating a CX Supervisor Client application SECTION 18 Connecting to a remote CX 258...
Страница 263: ...Adding a Point Linked to a Parameter SECTION 19 Connecting to Omron Industrial 262...
Страница 271: ...Data Logging SECTION 20 Best Practices 270...
Страница 275: ...Configuring a Server PC running Windows NT or 2000 Appendix A Configuring a PC 274...
Страница 277: ...Appendix B Frequently Asked Questions 276...
Страница 296: ...Appendix B Frequently Asked Questions 295...
Страница 297: ...Appendix B Frequently Asked Questions 296...
Страница 298: ...Appendix B Frequently Asked Questions 297...
Страница 299: ...Appendix B Frequently Asked Questions 298...
Страница 333: ...Revision history 332...