Table 1. Start Table (continued)
Symptom
What You Should Do
One or more of the following was reported:
v
Noise
v
Smoke
v
Odor
Go to “Appendix D. System Safety
Inspection” on page 957.
A part is broken or damaged.
Go to “Part Assemblies” on page 802 to get
the part number.
Then go to “Chapter 4. Removal and
Installation Procedures” on page 617 to
exchange the part.
There is a problem with the Operations Console or the remote control panel
The System
Remote
Control Panel is
not
working properly.
Perform “Operations Console-PIP2” on
page 383.
The Operations Console will not connect or
there is an SRC code of A6xx5001
(B6xx5001), A6xx5004 (B6xx5004), or
A6xx5007 (B6xx5007) and the system
attention light is on.
Perform “Operations Console-PIP1” on
page 381.
You cannot find the symptom in this table
You cannot find the symptom in this table.
Note:
Information about a 940x frame and
devices in the frame can be found in the
SY44-4934-00, FC 504x Problem Analysis and
Repair and Parts information.
Go to “Using the Service Action Log”.
Using the Service Action Log
1.
Search for an entry in the Service Action Log that matches the time, SRC, or
resource of the reported problem.
a.
On the command line, enter
STRSST
(the Start System Service Tools) command.
If you cannot get to SST, use function 21 to get to DST (see “Accessing
Dedicated Service Tools” in the
iSeries Service Functions
).
Do not IPL the
system to get to DST.
b.
On the
Start Service Tools Sign On
display, type in a User ID with QSRV
authority and Password.
c.
Select
Start a Service Tool
.
d.
On the Start a Service Tool display, select the
Hardware Service Manager
(see
the
iSeries Service Functions
).
e.
Select the
Work with service action log
option on the Hardware Service
Manager display.
f.
On the
Select Timeframe
display, change the From: Date and Time to a date
and time prior to when the customer reported having the problem.
g.
Search for an entry that matches one or more conditions of the problem:
1)
SRC
2)
Resource
Starting Point
Chapter 1. Starting Problem Analysis
9
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