S e n d d o c u m e n t a t i o n c o m m e n t s t o m d s f e e d b a c k - d o c @ c i s c o . c o m
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Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x
OL-9285-05
Chapter 25 Troubleshooting Call Home
Overview
You can use one of the predefined destination profiles or define a desired profile. If you define a new
profile, you must assign a profile name.
Alert Groups
An alert group is a predefined subset of Call Home alerts supported in all switches in the Cisco MDS
9000 Family. Different types of Call Home alerts are grouped into different alert groups depending on
their type. You can associate one or more alert groups to each profile as required by your network.
The alert group feature allows you to select the set of Call Home alerts to be received by a destination
profile (either predefined or user-defined).
You can associate a destination profile with multiple alert groups.
Note
A Call Home alert is sent to e-mail destinations in a destination profile only if that Call Home alert
belongs to one of the alert groups associated with that destination profile.
Customized Alert Group Messages
The predefined Call Home alert groups generate notification messages when certain events occur on the
switch. You can customize predefined alert groups to execute additional valid
show
commands when
specific events occur. The output from these additional
show
commands is included in the notification
message along with that of the predefined
show
commands.
Note
You can assign a maximum of five user-defined
show
commands to an alert group. Only
show
commands
can be assigned to an alert group.
Note
Customized show commands are supported for full text and XML alert groups only. Short text alert
groups (short-txt-destination) do not support customized
show
commands because they only allow 128
bytes of text.
Call Home Message Level Feature
The Call Home message level feature allows you to filter messages based on their level of urgency. Each
destination profile (predefined and user-defined) is associated with a Call Home message level threshold.
Any message with a value lower that the urgency threshold is not sent. The urgency level ranges from 0
(lowest level of urgency) to 9 (highest level of urgency), and the default is 0 (all messages are sent).
Table 25-1
shows the Call Home message level and how it relates to syslog message levels.
Note
Call Home does not change the syslog message level in the message text. The syslog message texts in
the Call Home log appear as they are described in the
Cisco MDS 9000 Family System Messages Guide.
