S e n d d o c u m e n t a t i o n c o m m e n t s t o m d s f e e d b a c k - d o c @ c i s c o . c o m
4-35
Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x
OL-9285-05
Chapter 4 Troubleshooting Hardware
Troubleshooting Switching and Services Modules
Index 1 TOKEN ID: 927
Index 2 TOKEN ID: 910
Module number 0x8
>>>>FSM: <Slot 8> has 2 logged transitions<<<<<
1) FSM:<Slot 8> Transition at 500219 usecs after Thu Sep 29 17:22:43 2005
Previous state: [PLTFRM_STATE_MODULE_ABSENT]
Triggered event: [PLTFRM_EVENT_MODULE_INSERTED]
Next state: [PLTFRM_STATE_MODULE_PRESENT]
2) FSM:<Slot 8> Transition at 370112 usecs after Thu Sep 29 17:22:48 2005
Previous state: [PLTFRM_STATE_MODULE_PRESENT]
Triggered event: [PLTFRM_EVENT_MODULE_BOOTUP_ERROR]
Next state: [PLTFRM_STATE_MODULE_UNRECOVERABLE_ERROR]
Curr state: [PLTFRM_STATE_MODULE_UNRECOVERABLE_ERROR]
Troubleshooting Modules Not Detected by the Supervisor
Symptom
Module is not detected by the supervisor.
Diagnosing a Module Not Detected by the Supervisor
To diagnose a module that has not been detected by the supervisor, follow these steps:
Step 1
Right-click the module and select
Module
on Device Manager or use the
show module
CLI command
to verify the status of the module.
Step 2
Choose
Logs > Switch Resident > Syslog > Server Events
on Device Manager or use the
show logging
CLI command to search for common problems.
Step 3
Use the
show platform internal event-history
errors
CLI command to view possible causes.
switch# show platform internal event-history errors
1) Event:E_DEBUG, length:42, at 703984 usecs after Thu Sep 29 17:46:20 2005
[103] Module 8 pwr mgmt I/O cntrl reg 0x74
Table 4-14
Module Is Not Detected by Supervisor
Symptom
Possible Cause
Solution
Module is not
detected by the
supervisor.
Module experienced SPROM
failures.
Verify the cause of the failure. Right-click the module in Device
Manager and select
Reset
or use the
reload module
CLI command
to restart the module. See the
“Reinitializing a Failed Module Using
Fabric Manager” section on page 4-36
or the
“Reinitializing a
Failed Module Using the CLI” section on page 4-37
.
Module is not supported by the
current version of Cisco SAN-OS on
the switch.
Upgrade the software version on the switch. See the
“Installing
SAN-OS Software Using Fabric Manager” section on page 2-10
or
the
“Installing Cisco SAN-OS Software from the CLI” section on
page 2-11
.
