S e n d d o c u m e n t a t i o n c o m m e n t s t o m d s f e e d b a c k - d o c @ c i s c o . c o m
A-3
Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x
OL-9285-05
Appendix A Before Contacting Technical Support
Steps to Perform Before Calling TAC
Step 5
Is your problem related to a software upgrade attempt?
•
What was the original Cisco SAN-OS version?
•
What is the new Cisco SAN-OS version?
•
Did you use Fabric Manager or the CLI to attempt this upgrade?
•
Please collect the output from the following commands and forward them to your customer support
representative:
–
show install all status
–
show system internal log install
–
show system internal log install details
–
show log nvram
Step 6
If your problem is related to zoning, use the
show zone tech-support
CLI command to gather relevant
information.
Copying Files to or from the Switch
It may be required to move files to or from the switch. These files may include log, configuration, or
firmware files.
Copying Files Using Device Manager
To copy the configuration from the switch using Device Manager, follow these steps:
Step 1
Choose
Admin > Copy Configuration
. You see the Copy Configuration dialog box.
Step 2
Set the To field to the server where you want to copy the configuration file to.
Step 3
Set the From field to running or startup configuration.
Step 4
Select the protocol you want to use to copy the file from the switch.
Step 5
Select
Apply
to copy the file.
To copy files to the switch using Device Manager, follow these steps:
Step 1
Choose
Admin > Flash Files
. You see the list of files in the chosen device and partition.
Step 2
Select
Copy
to copy a file. You see the copy file dialog box.
Step 3
select the protocol you want to use to copy the file to the switch.
Step 4
Set the server address and the file that you want to copy.
Step 5
Select
Apply
to copy the file.
